Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve worked with our local government 
community to co-create a purpose-built booking product that is proven to improve the delivery
of short breaks services.  

bookinglab logo - showing online booking system icon

An all-in-one platform.

From scheduling & resourcing to
payments & communications — you’ll have access to everything you need to
manage short breaks effectively.

Learn more
Staff User Interface For Online Booking System

Easily book a short break

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service & instant access.

With criteria-based search functionality, guidance messaging, video links, maps & more, your citizens can easily find, book & pay for accommodation that meets their needs.

Empower users to access & book services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.

Keep your citizens in the loop with automated communication flows for confirmations, reminders, access info, payment reminders & more. 

Users can log in to their account with an email, password, or passport ID & book multiple different services at once. These services include accommodation, activities, accessibility support & more.

Your citizens will have access to a MyAccount portal where they can pay outstanding balances, view/cancel bookings & amend account information.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Simplify the day-to-day management of your service

Easily manage availability, resourcing, payments & communications for multiple accommodation types & locations with an AI-powered scheduling engine.

Set custom booking rules & configure dynamic pricing structures to easily manage access to caravans, beach huts, campsites, support huts & more.

With automated booking limits, rules & registration processes, you can easily (and fairly) manage access to your short breaks services.

Add maps, video links, accessibility details & location information to different accommodation types & configure guidance messaging to display at various points in the booking journey.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

Find out more
G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

Built for councils & their citizens

From the features & functionality to the UX design & styling, this system is designed to help councils improve the delivery of their short breaks service for a range of stakeholders.

Improve the usability of your service with a short breaks booking system built on the Government Digital Service Design Principles.

Your booking system will meet the WCAG 2.2 AA & comply with ISO 27001, GDPR & more. You’ll also benefit from a guaranteed up-time of 99.95% or higher.

You’ll have all the data & tools you need to improve the user experience, increase operational efficiency & reduce the cost to serve.

Ensure fair access to your short breaks services with payment plans, deposit options, dynamic pricing & multiple payment choices.

Go live in two weeks

We’ll get you up & running in 14 days or less
— without burdening your IT team.

Staff Interface For Online Booking System

Connect your short breaks booking system with payment gateways, digital experience platforms, notification services & more.

Our Approach

See how you can improve the citizen experience, save time & cut costs with an all-in-one short breaks booking platform.

Trusted by local government
bookings for over 60 council departments.
Learn more about how we've helped public sector organisations improve user experience, save time & cut costs. 
Essex County Council (ECC)
reduction in Short Breaks service
Based on SOCITM's channel shift calculation, we project that ECC will generate annual cost savings in excess of £36,000.


Check out a few of our most recently asked questions. 

Our short breaks booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our short breaks booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book a short break or register for an account. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple resource types & locations. You can also create new resource types, govern access, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the short breaks booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can fairly manage access to your short breaks, deliver a better citizen experience, save time & reduce the cost to serve.
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