Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve worked with our local government 
community to co-create a purpose-built booking product that is proven to improve the delivery
of the HAF programme.  

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bookinglab logo - showing online booking system icon

An all-in-one platform.

From scheduling & resourcing to comms & stakeholder management — you’ll have everything you need to manage your HAF programme effectively.

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Staff User Interface For Online Booking System

Easily book an activity

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service.

With in-built guidance messaging & criteria-based search functionality, parents & guardians can easily register for, find & book suitable activities in 60 seconds or less.

Empower parents & guardians to find & book activities how, when & where they feel comfortable by integrating in-person, virtual & over-the-phone channels.

Keep your citizens in the loop with automated comms for confirmations, reminders, pre-activity instructions, marketing & more.

Once registered, families will have access to a MyAccount portal where they can easily view, edit & cancel bookings, make bookings for multiple children/providers & add or amend relevant information.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Easily manage bookings for your HAF programme

Easily manage scheduling & resourcing across multiple activities, locations & channels with a GDS-approved eligibility workflow, custom booking rules, automated credit allocations, waiting lists & an AI-powered availability engine.

Set rules around approvals, booking limits, drop-in provisions & more to manage access to your activity & food programme.

With a GDS-approved eligibility workflow, automated HAF credits, IDs, booking limits & more, you can easily (and fairly) manage access to your HAF programme.

Increase visibility with custom reports on credit usage, demographic compositions, total reach, efficiency data & much more. 

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

A HAF booking system that delivers simplicity for providers. 

From the features & functionality to the UX design & styling, this system is designed to help councils improve the delivery of their HAF Programme for various stakeholders.

Providers can log in to their own areas within the admin portal to create activities, edit service details & view bookings.

Providers will only have permission to view their activities & we will protect all of the data held on the system, apart from the essential booking data for that specified service.

With on-site check-in, automated credit updates & attendance reporting, providers & councils benefit from improved service visibility.

Your booking system will meet the WCAG 2.2 AA & be available in multiple languages. It will also comply with ISO 27001 & GDPR. And you’ll benefit from a guaranteed up-time of 99.95% or higher.

Go live in two weeks

We’ll get you up & running in 14 days or less
— without burdening your IT team.

Staff Interface For Online Booking System

Connect your HAF booking system with payment gateways, digital experience platforms, notification services, google translate & more.

Our approach

See how you can improve the citizen experience, save time & cut costs with an all-in-one HAF booking platform.

Trusted by local government
bookings for over 60 council departments.
Learn more about how we've helped councils improve user experience, save time & cut costs. 
West Sussex County Council (WSCC)
reduction in HAF Programme 
Based on SOCITM's channel shift calculation, we project that WSCC will generate annual cost savings of approximately £120,000.


Check out a few of our most recently asked questions. 

Our HAF booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our HAF booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book an activity or register for an account. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple activities, providers & locations. You can also create activities, govern access, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the HAF booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can manage access to your programme, deliver a better citizen experience, save time & reduce the cost to serve.
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