Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Meet the expectations of modern citizens

Transform how you interact with citizens at every stage of the user journey with powerful citizen engagement tools.

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bookinglab logo - showing online booking system icon

Rationalise & standardise your systems.

Manage ALL of your appointment & event-based services with one, easy-to-use platform.

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Staff User Interface For Online Booking System

Easily book an appointment

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service & instant access.

Book (or amend) an appointment at any time, on any device, in 60 seconds or less.

Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.

Keep your citizens in the loop with automated communications & collect feedback with customisable surveys.

Track usage, monitor outcomes & continually adapt your service to increase first-time resolution rates & reduce avoidable contact.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Easily manage appointment-based services

Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.

Easily manage appointments for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.

You’ll be able to view & manage bookings, edit your service details & easily communicate with citizens in real time.

You’ll have all the data you need to align resources with demand & reduce unnecessary spending.

Manage the entire citizen journey with one platform.

From discovery & engagement to transaction & re-usage — you can deliver brilliant experiences at every stage of the citizen journey & reduce avoidable contact.

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G-Cloud Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

An online appointment booking system built for the public sector

We’ve used data from over 20 million citizen interactions to create standardised booking journeys optimised for the public sector.

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence

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Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.

You’ll get all the core features you need to improve the citizen experience & reduce the cost to serve — at a price that reflects public sector budgets.

From white-label branding & personalised notifications to custom functionality, rules & processes — you’ll get a booking platform that works for you.

Go live in two weeks

We’ll get you up and running in 14 days or less
— without burdening your IT team.

Staff Interface For Online Booking System

One online appointment booking system for all of your citizen-facing services.

Manage availability for all of your citizen-facing services with one easy-to-use platform. Typical use cases include:

Pest Control Appointments

Citizen Service Appointments

Registrar Appointments

Bulky Waste Appointments

Adult Social Care Appointments

Blue Badge Appointments

Family Hubs Appointments

Library Service Appointments

Country Parks

And much more


Connect your online appointment booking system with payment gateways, digital experience platforms, chatbots, enterprise apps & more.

Our Approach

See how you can improve the citizen experience, save time & cut costs with online appointment booking software.

Don’t just take our word for it

Our booking system gives us complete control and transparency across all of our services, ensuring that resources are used most efficiently.

Helen Shulver
Kent County Council,
Head of Sustainable Business

Enabling our customers to use a simple online process to book an appointment has been met with huge success. It has fast become the channel of choice.

Hazel Shaw
Barnsley MBC
Head of Business Development

On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system “extremely” or “quite easy” to use.

Kirsty Bareham
Kent County Council,
Waste Business Partnership Manager


Check out a few of our most recently asked questions. 

All of our appointment booking systems are optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking platform on any mobile browser.

No, this is due to the level of customisation that goes into configuring a bespoke appointment booking system. However, we offer discounted pilots so you can experience the value of our appointment scheduling software before rolling it out completely.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book an appointment. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage appointments for multiple channels, services & locations. You can also edit resources & availability, create new locations & services, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, content management system & more.
Our appointment booking system is built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the appointment booking system, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right appointment scheduling software, you will deliver a better citizen experience, save time & reduce wasted capacity.
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