Privacy Policy

1. Privacy policy introduction 

We respect and value privacy, and this Privacy Policy describes how Bookinglab and its affiliated companies (referred to as “we”, or “us”) handle personal information.   

This Privacy Policy applies to any Bookinglab website, application, product, software or service that links to it (collectively, our “Services”).  Occasionally, a Service may link to a different Privacy Policy that will outline the particular practice relevant to that service. 

It is important to us that you read through this Privacy Policy and contact us if you have any questions regarding our privacy practices or your personal information choices.   

We may change this Privacy Policy from time to time.  This may be necessary, for example, as the law changes or if we change our business in a way that affects personal data protection. 

This Privacy Policy was last updated on January 23rd, 2023. 

2. Information privacy policy 

We collect, use, disclose, transfer, and store personal information when needed to provide our Services and for our operational and business purposes as described in this Privacy Policy.   

What sort of personal data do we collect? 

We collect information that you provide to us when you purchase our Services, including: 

We collect technical information about you when you visit and interact with our services to help us administer, protect, and improve our Services; analyse usage; and improve users’ experience, including:  

We collect details of your interactions with us when you require support for our services, such as: 

Not all of the personal information that we hold about you will necessarily come directly from you.  There may be times that it comes from your employer, other organisations to which you belong, or a professional service provider, if they use our Services. 

We also collect personal information from third parties such as our partners, service providers, and publicly available websites, to offer Services we think may be of interest and to help us maintain data accuracy and provide and enhance the Services. 

We share personal information with others only as described in this Privacy Policy, or when we believe that the law permits or requires it. 

2.1 How and why do we use your personal data? 

We use your data to provide the service and personalise your experiences, including processing transactions with you, authenticating you when you log in, providing customer support and operating and maintaining the services. 

We may also use this data to offer you products or services that are most likely to interest you.  The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.  Of course, you also have the right to refuse certain contact permissions and you may choose not to share your personal data with us, which may impact our ability to provide some services that you have asked for. 

We process personal information for these Service- and business-related purposes: 

2.2 How we protect your personal data? 

2.3 How long will we keep your personal data? 

2.4 Who do we share your data with? 

We sometimes share your personal data with trusted third parties. The policy that we apply to those organisations to keep your data safe and protect your privacy: 

Below are the parties that we may share personal information with:

3. Personal data rights 

3.1 What is personal data? 

  1. What are your rights over personal data? 

You have the right to request: 

4. Other important privacy information 

4.1 Notice to end users 

Many of our products are intended for use by organisations. Where the Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organisation's policies. We are not responsible for the privacy or security practices of an administrator's organisation, which may be different than this policy. 

4.2 Our policy towards children 

Our services are not directed to individuals under 16.  If we become aware that a child under the age of 16 has provided us with personal information we will take steps to delete such information.  If you become aware that a child has provided us with personal information, please contact us via the contact details specified in this section. 

4.3 Contact us 

We hope this information has been helpful in setting out the way we handle your personal data and your rights to control it. 

If you have any questions, or would like to contact us: 


Address: 3 Wharfside Street, Spaces Level 1 Mailbox, Birmingham B1 1RD 

Bookinglab is a trading name of Bookinglab Ltd.  Registered in England.  Company no: 11764238.  Registered Office: 3 Wharfside Street, Spaces Level 1 Mailbox, Birmingham B1 1RD. 

You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK’s supervisory authority for data protection issues (  We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.   

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