Say goodbye to long, form-based processes & limited 9-to-5 availability. Say hello to 24/7 self-service & instant access.
Your citizens & staff can make a booking at any time, on any device, in 60-seconds or less. They can amend their booking with just three clicks if their situation changes.
Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.
Keep your citizens in the loop with personalised communications & collect feedback with customisable surveys.
Say goodbye to time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.
Easily manage appointments for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.
You’ll have all the data you need to align resources with demand, reduce unnecessary spend & deliver seamless citizen experiences.
You’ll be able to view & manage bookings, edit your service details & easily communicate with citizens — all in real-time.
Increase digital adoption, generate revenue & reduce the cost to serve with a council booking platform that works for your citizens & staff.
Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.
From white-label branding, custom URLs & tailored notifications to bespoke functionality, rules & processes — you’ll get a booking platform that works for you.
Connect your online booking system with payment gateways, digital experience platforms, chatbots, enterprise apps & more to deliver a seamless citizen experience, save staff time & remove silos.
The booking platform has three main components:
The user journey: a clean & simple booking process that allows users to book quickly. You’ll be able to customise this journey to add additional steps, questions & rules.
The admin portal: here, you can manage bookings for multiple channels, services & locations. You can also edit resources & availability, create new locations & services, run custom reports & generate automated notifications.
The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, content management system & more.
Our online booking software is built specifically for the public sector using data from over 20 million citizen interactions. Key features include:
• Ability to handle complex scheduling & resourcing requirements
• Scalable, flexible & secure
• Complex booking rules, processes & logic
• Multi-channel orchestration
• Ability to handle high booking volumes
• Advanced reporting
• REST APIs
• Ability to customise & automate communications
• Compliance with the WCAG 2.2 AA & much more