A recent customer survey of 9,000 residents told us that 97.5% of respondents who booked using the bookinglab system found it extremely or quite easy.
Kent Council, Business Development Officer, Waste Management
The bookinglab solution has enabled the use of real-time records on site. As a result, re3 residents can more easily cancel any unwanted bookings, so that these can be made available to someone else, allowing our sites to operate more efficiently.
re3 Monitoring and Performance Officer
Our booking system gives us complete control and transparency across all of our services, ensuring that resources are used most efficiently.
Interim Head of Development, Kent County Council
We’ve always found that bookinglab have a very flexible and supportive approach. They have always been keen to work with us to ensure we maximize the benefits to be accrued from the design and implementation of the solution.
Project Lead, Barnsley Metropolitan Borough Council
The system provides us with the flexibility to adjust courses to meet demand and accommodate resourcing difficulties. Our customers are able to self-serve 24 hours per day, and also change their bookings without any need to resort to email/telephone contact to the office.
Cycle Training Manager, Kent Adult Cycling
Enabling our customers to use a simple online process to book an appointment has been met with huge success, this has fast become the channel of choice for their requests for our service, and the support from bookinglab throughout the project was excellent.
Head of Customer Support & Development, Barnsley Metropolitan Borough Council
Make things easy for your users.
In 60 seconds, users can make a booking directly through your website. If their situation changes, they can amend their booking in 20 seconds or less.
Your booking solution will be quick, easy to use, and meet the Web Content Accessibility Guidelines (WCAG 2.1 AA). We’ll continually test it to make sure that it's fully accessible across multiple devices and browsers.
You get access to real-time data that tells you how to optimise workforce planning, boost efficiency, and improve the customer experience. We'll simplify the data so that you can make better decisions.