Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Meet the expectations of 
modern citizens

Transform how you interact with citizens at every stage of the user journey with powerful citizen engagement tools.

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bookinglab logo - showing online booking system icon

Standardise your 

Manage all of your event & appointment-based services with one easy-to-use platform.

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Staff User Interface For Online Booking System

Easily book an event

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service & instant access.

Citizens can book tickets to an event at any time, on any device, in 60 seconds or less.

Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.

Users can amend their booking in 20 seconds or less & tickets will be automatically re-allocated to someone on the waiting list.

Attendees can check in via tablet or kiosk using a clean & simple interface.

Your attendees can join a virtual queue & show up on-site when it's their turn to enter.

Central Government Booking Platform User Interface Screen 6
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

Easily manage every aspect of your event

Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.

You’ll have all the data you need to align resources with demand, reduce unnecessary spending & increase first-time resolution rates.

Set rules around booking, pricing, waiting lists & more —then let the system take care of scheduling, resourcing, payments & comms.

Easily create, edit & manage multiple events, locations, resources & attendees in a single admin view.

Manage the entire citizen journey with one platform

From discovery & engagement to transaction & re-usage — you can deliver brilliant experiences at every stage of the citizen journey & reduce avoidable contact.

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Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1
Online Booking System Customisable User Interface
Staff User Interface For Online Booking System

One platform, multiple event types

Whether your event is in-person or virtual, one-off or recurring, free or paid — we’ve got you covered.

Reduce wasted capacity with waiting lists, automated reminders & same-day bookings.

Set up automated comms flows for trigger events like confirmations, reminders, follow-ups & feedback.

You’ll be able to check-in attendees & manage event operations with our concierge interface.

Level up your 
citizen-facing services

We know that events are only one part of your citizen engagement strategy. That’s why our Citizen Engagement Platform combines events, appointments & queuing to give you the tools you need to meet the expectations of modern citizens & reduce the cost to serve.

Staff User Interface For Online Booking System
G-Cloud Online Booking System
Online Booking System User Interface Screen 1

An online event booking system built for the public sector

We’ve worked with our council community to co-create an event booking system that is proven to save staff time, improve the citizen experience & reduce the cost to serve.

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence

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Your event booking system will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher..

We’ll configure & implement your event booking system in 14 days or less — without burdening your IT team.

From white-label branding, custom URLs & tailored notifications to bespoke steps, rules & processes — you’ll get an event booking system that works for you.

One online event booking system for all of your services.

Manage availability for all of your citizen-facing services with one easy-to-use platform. Typical use cases include:

In-person events

Virtual events

Internal training courses

Citizen training courses & more


Connect your online event booking system with payment gateways, digital experience platforms, chatbots, enterprise apps & more to improve the citizen experience & save staff time.

See the system in action

See how you can improve the citizen experience, save time & cut costs with event booking software.

Trusted by the public sector
bookings for over 60 council departments.
Learn more about how we've helped public sector organisations improve user experience, save time & cut costs. 
Kent County Council (KCC)
user satisfaction rate.
Since implementing an online booking system, KCC has achieved a 96% user satisfaction rate.


Check out a few of our most frequently asked questions. 

All of our event booking systems are optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile event booking app, you can use our booking platform on any mobile browser.

No, this is due to the level of customisation that goes into configuring a bespoke event booking system. However, we offer discounted pilots so you can experience the value of our event management software before rolling it out completely.

The event booking platform has three main components:

The user journey: a clean & simple process that enables users to book tickets to an event. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can create, edit & manage multiple events, locations, resources & attendees. You can also edit resources & availability, create new locations & services, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate event bookings with your existing digital experience platform, enterprise apps, payment gateway, SSO & more.
This event booking system is built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the event booking system, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right event management software, you will deliver a better citizen experience, save time & reduce wasted capacity.
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