Discover how Betsi Cadwaladr University Health
Board (BCUHB) transformed its Phlebotomy Service using our market-leading NHS booking platform.
Drawing on insights from 50+ clinics and data from over 20 million bookings, we’ve designed a best-in-class NHS booking platform.
Custom booking rules, decision trees, staff profiles, and automated notifications help you streamline approvals, scheduling, resourcing, and communication across multiple clinics.
Track usage, monitor outcomes, and continually optimise your service to increase first-time resolution rates, align resources with demand, and reduce the cost to serve.
Deliver a best-in-class patient experience with secure, 24/7 self-service, data-driven guidance, real-time service updates, and seamless multi-channel coordination.
AI-powered scheduling and configurable time buffers balance demand, smoothing out spikes and lulls. Say goodbye to over- or under-capacity, reduce wait times and queues, and deliver a faster, more efficient patient and staff experience.
Keep patients in the loop with automated emails and texts for booking confirmations and reminders. Set up custom notification flows for pre-appointment guidance, post-appointment follow-ups, and more.
Streamline resourcing and increase service visibility with integrated staff profiles and schedules. Once set up or imported, our intelligent scheduling engine automatically provides accurate availability, showing exactly when and where staff can be booked.
With custom decision trees for eligibility checks, personalised guidance messages, address lookup, and an earlier availability feature, patients can quickly find and book the right service.
Patients can easily check in using our self-service kiosk interface, or staff can mark arrivals through our responsive check-in module.
Your NHS Booking Platform will meet WCAG 2.2 AA standards, comply with ISO 27001 and NHS DSPT requirements, and deliver a guaranteed uptime of 99.95% or more.
We’re a G-Cloud 14 Supplier — so you can purchase with ease, speed, and confidence.
Seamlessly integrate bookings with your existing with patient record system, on-site hardware, NHSmail, calendar apps, digital experience platforms, workforce management software, enterprise apps, and communication tools.
Check out a few of our most frequently asked questions.
The healthcare booking platform has three main components:
The user journey: a clean and simple process that enables patients to book an appointment. You’ll be able to customise this journey to add additional steps, questions, rules, and validation criteria.
The admin portal: here, you can manage bookings, edit availability, configure rules, manage schedules, run reports, generate automated notifications, and more.
The integration layer: this allows you to integrate healthcare bookings with your existing patient record systems, NHSmail, calendar apps, digital experience platforms, chatbots, enterprise apps, and more.
• Your patients can self-serve 24/7 and access healthcare services via their preferred channel.
• Your staff can easily manage complex scheduling and resourcing requirements.
• Patients benefit from more frequent communications that are relevant and personalised.
• By automating time-consuming admin processes, you'll save your staff time.
• Your patients can provide feedback and help to co-create services.
• You’ll drastically reduce no-shows.
• Your staff will have access to all the data they need to minimise wasted capacity and reduce the cost to serve.
• You’ll be able to spread demand evenly and improve resource planning.
