Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve worked with our local government 
community to co-create a purpose-built booking product that is proven to improve the delivery
of Family Hubs services.  

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bookinglab logo - showing online booking system icon

An all-in-one platform.

From scheduling & resourcing to
payments & communications — you’ll have access to everything you need to
manage your sessions effectively.

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Staff User Interface For Online Booking System

Easily book a Family Hubs session

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service & instant access.

With session filters, location optimisation, multi-basket bookings & more, families can find, book & pay for appropriate sessions at any time on any device in 60 seconds or less.

Make it easy for families to regularly access the support they need with a My Account feature that allows them to manage upcoming bookings, view past bookings, edit their information & communicate with staff.

Set up automated communication flows for trigger events like booking confirmation, reminders & pre-and-post-session guidance.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Simplify & automate the day-to-day management of your Family Hubs service

Set rules around booking restrictions, pricing, ticketing & waiting lists. Then, let the system handle scheduling, resourcing, payments & comms.

Get a real-time view of your service, cut back on costly service channels & save staff time by automating the collection & validation of information.

Easily create, manage, market & host in-person, virtual, free, paid, single or recurring sessions for multiple dates & locations in an easy-to-use admin portal.

Monitor usage, collect feedback & continually adapt your service to increase uptake, align resources with demand & improve the experience for families.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

Built for councils & their citizens

From the features & functionality to the UX design & styling, this system is designed to help councils improve the delivery of their Family Hubs service.

Improve the usability of your service with a Family Hubs booking system built on the Government Digital Service Design Principles.

Your booking system will meet the WCAG 2.2 AA & comply with ISO 27001, GDPR & more. You’ll also benefit from a guaranteed up-time of 99.95% or higher.

Go live in two weeks

We’ll get you up & running in 14 days or less
— without burdening your IT team.

Staff Interface For Online Booking System
Integrations

Connect your Family Hubs booking system with payment gateways, digital experience platforms, notification services & more.

Our Approach

See how you can improve the citizen experience, save time & cut costs with an all-in-one Family Hubs booking platform.

Trusted by local government
0m+
bookings for over 60 council departments.
Learn more about how we've helped public sector organisations (like yours) improve user experience, save time & cut costs. 
Kent County Council (KCC)
0%
user satisfaction rate.
Since implementing an online booking system, KCC has achieved a 96% user satisfaction rate across the services using this technology stack. 

FAQs

Check out a few of our most recently asked questions. 

Our Family Hubs booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our Family Hubs booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book multiple sessions. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple session types & locations. You can also create new sessions, govern access, run custom attendance reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting

• REST APIs

• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the Family Hubs booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can automate processes, deliver end-to-end self-service & reduce the cost to serve.
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