Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve worked with our local government 
community to co-create a purpose-built booking product that is proven to improve the delivery
of Family Hubs services.  

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An all-in-one platform.

From scheduling & resourcing to
payments & communications — you’ll have access to everything you need to
manage your sessions effectively.

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Staff User Interface For Online Booking System

Easily book a Family Hubs session

Say goodbye to long, form-based processes & limited 9-to-5 access. Say hello to 24/7 self-service & instant access.

With session filters, location optimisation, multi-basket bookings & more, families can find, book & pay for appropriate sessions at any time on any device in 60 seconds or less.

Make it easy for families to regularly access the support they need with a My Account feature that allows them to manage upcoming bookings, view past bookings, edit their information & communicate with staff.

Set up automated communication flows for trigger events like booking confirmation, reminders & pre-and-post-session guidance.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Simplify & automate the day-to-day management of your Family Hubs service

Set rules around booking restrictions, pricing, ticketing & waiting lists. Then, let the system handle scheduling, resourcing, payments & comms.

Get a real-time view of your service, cut back on costly service channels & save staff time by automating the collection & validation of information.

Easily create, manage, market & host in-person, virtual, free, paid, single or recurring sessions for multiple dates & locations in an easy-to-use admin portal.

Monitor usage, collect feedback & continually adapt your service to increase uptake, align resources with demand & improve the experience for families.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

Built for councils & their citizens

From the features & functionality to the UX design & styling, this system is designed to help councils improve the delivery of their Family Hubs service.

Improve the usability of your service with a Family Hubs booking system built on the Government Digital Service Design Principles.

Your booking system will meet the WCAG 2.2 AA & comply with ISO 27001, GDPR & more. You’ll also benefit from a guaranteed up-time of 99.95% or higher.

Go live in two weeks

We’ll get you up & running in 14 days or less
— without burdening your IT team.

Staff Interface For Online Booking System

Connect your Family Hubs booking system with payment gateways, digital experience platforms, notification services & more.

Our Approach

See how you can improve the citizen experience, save time & cut costs with an all-in-one Family Hubs booking platform.

Trusted by local government
bookings for over 60 council departments.
Learn more about how we've helped public sector organisations (like yours) improve user experience, save time & cut costs. 
Kent County Council (KCC)
user satisfaction rate.
Since implementing an online booking system, KCC has achieved a 96% user satisfaction rate across the services using this technology stack. 


Check out a few of our most recently asked questions. 

Our Family Hubs booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our Family Hubs booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book multiple sessions. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple session types & locations. You can also create new sessions, govern access, run custom attendance reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the Family Hubs booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can automate processes, deliver end-to-end self-service & reduce the cost to serve.
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