Online Booking System User Interface Screen 1
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Citizen Engagement 

Transform how you interact with citizens at every stage of the user journey with powerful citizen engagement tools.

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Workspace Management Platform

Optimise your workspace & improve the staff experience with our workspace management platform.

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Staff Interface For Online Booking System

Improve access to your services

Make (or amend) a booking at any time, on any device, in 60 seconds or less

Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.

Keep your citizens in the loop with automated communications & collect feedback with customisable surveys.

Track usage, monitor outcomes & continually improve your service to increase first-time resolution rates.

Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Online Booking System Staff Interface Screen 1
Staff User Interface For Online Booking System

Save time & money

Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.

Easily manage a high volume of bookings for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.

You’ll have all the data you need to align resources with demand & reduce unnecessary spending.

You’ll be able to view & manage bookings, edit your service details & communicate with citizens at every stage of the user journey.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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Online Booking System Staff Interface Screen 1
Central Government Booking Platform User Interface Screen 6

A booking platform built for central government

We’ve used data from over 20 million citizen interactions to create standardised booking journeys optimised for the public sector.

Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.

Increase digital adoption & reduce the cost to serve with a central government booking platform that works for your citizens & staff.

From white-label branding, custom URLs & tailored notifications to bespoke functionality, rules & processes — you’ll get a booking platform that works for you.

Standardise your systems

Manage all of your appointments, events, queues & comms in one citizen engagement platform.


Easily make & manage bookings for different services, channels & locations.


Manage every aspect of your in-person & virtual events.


Reduce waiting times 
with virtual queuing.


Collect & analyse data to reduce wasted capacity & improve the citizen experience.


Connect your central government booking platform with payment gateways, digital experience platforms, chatbots, enterprise apps & more to simplify service delivery.

Trusted by government
bookings for over 60 government departments.
Learn more about how we've helped public sector organisations improve user experience, save time & cut costs. 
Western Riverside Waste Authority
generated in annual cost savings
Since implementing an online booking system, WRWA has generated annual cost savings of £200,000 across their waste management services.


Check out a few of our most frequently asked questions. 

Citizen engagement revolves around how citizens interact with government services.

For the most part, this 'interaction' can be broken down into three areas:

• Accessing services

• Providing feedback &

• Getting (relevant) updates

Since modern citizens now expect to be able to interact with government services at any time, automation & online channels are vital for improving citizen engagement.

That’s where this central government booking platform comes in.

With it, you'll be able to manage interactions at every stage of the citizen journey to improve access to services, communicate better & build stronger relationships with your citizens.

• Your citizens can self-serve 24/7 & access services via their preferred channel.

• Your staff can easily manage complex scheduling & resourcing requirements.

• Citizens benefit from more frequent communications that are relevant & personalised.

• By automating time-consuming admin processes, you'll save your staff time.

• Your citizens can provide feedback & help to co-create services.

• Your staff will have access to all the data they need to minimise wasted capacity & reduce the cost to serve.

All of our central government booking journeys are optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking platform on any mobile browser.
No, this is due to the level of customisation that goes into configuring a bespoke central government booking platform. However, we offer discounted pilots so you can experience the value of our citizen engagement software before rolling it out completely.
Our booking solutions are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Ability to improve engagement at every stage of the citizen journey

• Scalable, flexible & secure

• Ability to manage multiple services, resources & locations in one platform

• Complex booking rules, processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Fully secure & accessible
Yes. While our core offering only includes the citizen engagement tools mentioned above, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
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