Transform how you interact with citizens at every stage of the user journey with powerful citizen engagement tools.
Optimise your workspace & improve the staff experience with our workspace management platform.
Make (or amend) a booking at any time, on any device, in 60 seconds or less
Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.
Keep your citizens in the loop with automated communications & collect feedback with customisable surveys.
Track usage, monitor outcomes & continually improve your service to increase first-time resolution rates.
Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.
Easily manage a high volume of bookings for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.
You’ll have all the data you need to align resources with demand & reduce unnecessary spending.
You’ll be able to view & manage bookings, edit your service details & communicate with citizens at every stage of the user journey.
We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.
We’ve used data from over 20 million citizen interactions to create standardised booking journeys optimised for the public sector.
Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.
Increase digital adoption & reduce the cost to serve with a central government booking platform that works for your citizens & staff.
From white-label branding, custom URLs & tailored notifications to bespoke functionality, rules & processes — you’ll get a booking platform that works for you.
Connect your central government booking platform with payment gateways, digital experience platforms, chatbots, enterprise apps & more to simplify service delivery.
Check out a few of our most frequently asked questions.
Citizen engagement revolves around how citizens interact with government services.
For the most part, this 'interaction' can be broken down into three areas:
• Accessing services
• Providing feedback &
• Getting (relevant) updates
Since modern citizens now expect to be able to interact with government services at any time, automation & online channels are vital for improving citizen engagement.
That’s where this central government booking platform comes in.
With it, you'll be able to manage interactions at every stage of the citizen journey to improve access to services, communicate better & build stronger relationships with your citizens.
• Your citizens can self-serve 24/7 & access services via their preferred channel.
• Your staff can easily manage complex scheduling & resourcing requirements.
• Citizens benefit from more frequent communications that are relevant & personalised.
• By automating time-consuming admin processes, you'll save your staff time.
• Your citizens can provide feedback & help to co-create services.
• Your staff will have access to all the data they need to minimise wasted capacity & reduce the cost to serve.
