You'll have all the tools to accurately monitor usage, stop misuse, increase efficiency, generate revenue, and improve comms.
Whether you intend to classify free usage as 4 visits, 2 x 50L rubble bags, 4 x 25L rubble bags, or less than 100L per visit — the module will help you roll out, monitor, and enforce those limits so that you can stop service misuse and fairly administer charges.
You'll get detailed reports on the frequency, amount, and type of waste disposed of per household. This allows you to see who's exceeded the limits, how many times they've done so, how much they've exceeded the limits, the revenue generated, and much more.
To ensure fair usage & accurate charges, site staff will have access to a real-time check-in app that flags DIY Waste visits, highlights usage limits, and enables an instant reconciliation of the waste brought to site.
Stop misuse with custom booking rules, out-of-borough flags, address lookup, vehicle-of-interest alerts, and blocklist functionality.
You’ll have access to a real-time check-in app that allows staff to mark visits as arrived or no-show, reschedule slots, add notes, view additional info, and monitor usage limits.
Meet the expectations of modern citizens by improving comms, enabling self-service, and improving the on-site experience.
Generate automated web journey prompts informing users they have hit disposal limits and provide signposts for additional information on costs and policies.
Generate automated email and SMS messages informing residents of their remaining free usage quota, potential charges, booking updates, site updates, policy updates, and more.
Spread demand evenly and eliminate queues with pre-defined visitor slots, custom booking rules and an AI-powered scheduling engine.
Your DIY Waste Booking Module will meet the WCAG 2.2 AA & comply with ISO27001 & Cyber Essentials Plus. It will also have a guaranteed up-time of 99.95%.
Yes. We have two options available. Option 1: you roll out our Gold HWRC Booking Service. This option allows users to book for all visits and includes the DIY Waste Module as standard. Option 2: You roll out our Silver HWRC Booking Service. This option will enable you to take bookings for DIY waste visits only. To learn more about either package, click the "get in touch" button.