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Citizen Engagement 

Transform how you interact with citizens at every stage of the user journey with powerful citizen engagement tools.

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Workspace Management Platform

Optimise your workspace & improve the staff experience with our workspace management platform.

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Staff User Interface For Online Booking System

Improve access to your services

Say goodbye to long, form-based processes & limited 9-to-5 availability. Say hello to 24/7 self-service & instant access.

Make (or amend) a booking at any time, on any device, in 60 seconds or less.

Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.

Keep your citizens in the loop with automated communications & collect feedback with customisable surveys.

Track usage, monitor outcomes & continually improve your service to increase first-time resolution rates.

Council Booking Platform User Interface
Online Booking System User Interface Screen 1
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Online Booking System Staff Interface Screen 1
Staff User Interface For Online Booking System

Save time & money

Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.

Easily manage bookings for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.

You’ll have all the data you need to align resources with demand & reduce unnecessary spending.

You’ll be able to view & manage bookings, edit your service details & easily communicate with citizens in real-time.

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G-Cloud Online Booking System
Online Booking System Customisable User Interface
Council Booking Platform User Interface 5

A booking platform built for councils

We’ve used data from over 20 million citizen interactions to create standardised booking journeys optimised for the public sector.

Increase digital adoption, generate revenue & reduce the cost to serve with a council booking platform that works for your citizens & staff.

Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.

Standardise your systems

Manage all of your appointments, events, queues & comms in one council booking platform.


Easily make & manage bookings for different services, channels & locations.


Manage every aspect of your in-person & virtual events.


Reduce waiting times 
with virtual queuing.


Collect & analyse data to reduce wasted capacity & improve the citizen experience.


Our Silver Products include:

• Bulky Waste Collections 

• Duke of Edinburgh Bookings

• Household Waste Recycling Centre (HWRC) Bookings

• Pest Control Appointments

• Complex Council-wide Events

We've also developed a standardised set of integrations & add-ons to help councils get the most out of their systems. These include:

• bookinglab connectors (e.g. Gov.Notify Integration, Granicus Integration, Payment Integration, Active Directory & more)

• bookinglab apps (e.g. mobile & kiosk check-in apps)

•bookinglab workflows (e.g. automation of processes like managing refunds, checking permits, resource access & more)

Connect your council booking platform with payment gateways, digital experience platforms, chatbots, enterprise apps & more to deliver a seamless citizen experience, save staff time & remove silos.

Trusted by local government
bookings for 60 council departments
Learn more about how we've helped public sector organisations improve user experience, save time & cut costs. 
Kent County Council (KCC)
generated in annual cost savings
Since implementing an online booking system, KCC has generated annual cost savings of £150,000 across their waste management services.


Check out a few of our most frequently asked questions. 

Citizen engagement revolves around how citizens interact with government services.

For the most part, this 'interaction' can be broken down into three areas:

•  Accessing services

•  Providing feedback &

•  Getting (relevant) updates

Since modern citizens now expect to be able to interact with government services at any time, automation & online channels are vital for improving citizen engagement.

That’s where this council booking platform comes in.

With it, you'll be able to manage interactions at every stage of the citizen journey to improve access to services, communicate better & build stronger relationships with your citizens.

•  Your citizens can self-serve 24/7 & access services via their preferred channel.

•  Your staff can easily manage complex scheduling & resourcing requirements.

•  Citizens benefit from more frequent communications that are relevant & personalised.

•  By automating time-consuming admin processes, you'll save your staff time.

•  Your citizens can provide feedback & help to co-create services.

•  Your staff will have access to all the data they need to minimise wasted capacity & reduce the cost to serve.

All of our council booking journeys are optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking platform on any mobile browser.
No, this is due to the level of customisation that goes into configuring a bespoke council booking platform. However, we offer discounted pilots so you can experience the value of our citizen engagement software before rolling it out completely.
Our booking solutions are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Ability to improve engagement at every stage of the citizen journey

• Scalable, flexible & secure

• Ability to manage multiple services, resources & locations in one platform

• Complex booking rules, processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the citizen engagement tools mentioned above, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
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