Say goodbye to long, form-based processes & limited 9-to-5 availability. Say hello to 24/7 self-service & instant access.
Make (or amend) a booking at any time, on any device, in 60 seconds or less.
Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.
Keep your citizens in the loop with automated communications & collect feedback with customisable surveys.
Track usage, monitor outcomes & continually improve your service to increase first-time resolution rates.
Say goodbye to excel spreadsheets, time-consuming admin & wasted capacity. Say hello to real-time visibility, lightning-quick admin & data-driven resource allocation.
Easily manage bookings for multiple channels, services & locations with custom booking rules & an AI-powered scheduling engine.
You’ll have all the data you need to align resources with demand & reduce unnecessary spending.
You’ll be able to view & manage bookings, edit your service details & easily communicate with citizens in real-time.
We’ve used data from over 20 million citizen interactions to create standardised booking journeys optimised for the public sector.
Increase digital adoption, generate revenue & reduce the cost to serve with a council booking platform that works for your citizens & staff.
Your booking solution will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.
Our Silver Products include:
• Bulky Waste Collections
• Duke of Edinburgh Bookings
• Household Waste Recycling Centre (HWRC) Bookings
• Pest Control Appointments
• Complex Council-wide Events
Connect your council booking platform with payment gateways, digital experience platforms, chatbots, enterprise apps & more to deliver a seamless citizen experience, save staff time & remove silos.
Citizen engagement revolves around how citizens interact with government services.
For the most part, this 'interaction' can be broken down into three areas:
• Accessing services
• Providing feedback &
• Getting (relevant) updates
Since modern citizens now expect to be able to interact with government services at any time, automation & online channels are vital for improving citizen engagement.
That’s where this council booking platform comes in.
With it, you'll be able to manage interactions at every stage of the citizen journey to improve access to services, communicate better & build stronger relationships with your citizens.
• Your citizens can self-serve 24/7 & access services via their preferred channel.
• Your staff can easily manage complex scheduling & resourcing requirements.
• Citizens benefit from more frequent communications that are relevant & personalised.
• By automating time-consuming admin processes, you'll save your staff time.
• Your citizens can provide feedback & help to co-create services.
• Your staff will have access to all the data they need to minimise wasted capacity & reduce the cost to serve.