From discovery & engagement to transaction & analysis — you can deliver brilliant experiences at every stage of the citizen journey.
Empower citizens to access, book & use services how, when & where they feel comfortable by integrating your in-person, virtual & over-the-phone channels.
Keep your citizens in the loop with personalised communications & collect feedback with customisable surveys.
Make it easy for your citizens to book & use services with a 60-second booking process & multi-channel service delivery.
Track usage, monitor outcomes & continually improve the citizen experience with visualised reporting dashboards & configurable reports.
Manage interactions at every stage of the citizen journey with just a few clicks.
Easily manage availability across multiple channels, services & locations. Simply set your booking rules, add in your service schedules & let the system take care of approvals, scheduling, payments & comms.
Automate processes by setting up comms flows for trigger events like confirmations, cancellations, reminders & updates.
Integrate with your existing digital experience platforms, payment gateways & enterprise apps to remove silos, save time & deliver a seamless staff experience.
Easily collect & analyse operational data to make informed changes to your service(s).
Connect your citizen engagement platform with payment gateways, digital experience platforms, chatbots, enterprise apps & more to improve the citizen experience & save staff time.
Citizen engagement revolves around how citizens interact with government services.
For the most part, this 'interaction' can be broken down into three areas:
• Accessing services
• Providing feedback &
• Getting (relevant) updates
Since modern citizens now expect to be able to interact with government services at any time, automation & online channels are vital for improving citizen engagement.
An online citizen engagement platform enables you to manage interactions at every stage of the citizen journey to improve access to services, communicate better & build stronger relationships with your citizens.