Online Booking System User Interface Screen 1
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Kent County Council's 
HWRC Booking System.

Kent County Council has increased Monthly Recycling Rates by 5% & saved £150,000 a year since implementing this HWRC booking system.

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WRWA's HWRC Booking System.

Western Riverside Waste Authority has saved over £200,000 since implementing this HWRC booking system.

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Staff User Interface For Online Booking System

Everything you need in one place

Easily manage a high volume of bookings and payments for multiple locations, waste streams & vehicle types in a single admin view.

Spread demand evenly with optimised visitor slots, custom booking rules & AI-powered scheduling.

Set rules to determine who can use your site, what waste they can tip & how often they can do so — then let the booking system take care of approvals, scheduling & comms.

You’ll have all the data you need to align resources with demand, track waste streams & cut costs.

Stop service misuse with booking rules, address lookup, blocklist functionality & data validation.

Automate vehicle access with integration to ANPR or manage users with our on-site check-in app — the choice is yours.

Staff Interface For Online Booking System
Online Booking System Customisable User Interface
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1 - bookinglab
Online Booking System Customisable User Interface

Easily control & monitor DIY waste

We've worked with stakeholders from over 70 HWRCs to develop a new DIY Waste Module that will help you manage recent legislation changes & recoup losses.

Set rules to limit residents to two 50L rubble sacks per week (or your chosen equivalent). Cap usage at four visits per month & reduce out-of-borough tipping with address lookup.

Get detailed reports on the frequency, amount & type of DIY waste disposed of per household. See top users by waste stream, revenues, & much more.

Generate automated comms & web journey prompts informing users they have hit disposal limits to stop wasted journeys & reduce carbon emission outputs.

Duration options will update dynamically based on the type/volume of waste a user selects. This is to encourage users to visit less frequently but with more waste.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System
Online Booking System User Interface Screen 1
Online Booking System Customisable User Interface

Make it easy to self-serve

Citizens can make, amend or cancel a tip booking on any device in 60 seconds or less.

Meet the expectations of modern citizens with same-day bookings, 24/7 self-service & no queues.

Assign schedules, rules & resources on a site-by-site basis to increase efficiency.

Shut your site(s) at short notice & quickly notify citizens with bulk cancellations & automated comms.

Make it your own

From white-label branding & personalised notifications to custom rules & processes — you’ll get a HWRC booking system that works for you.

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Staff User Interface For Online Booking System
Council Booking Platform User Interface 5
Online Booking System User Interface Screen 1
Council Booking Platform User Interface

A purpose-built HWRC Booking System

We’ve worked with over 70 Household Waste Recycling Centres to create standardised booking journeys optimised for citizens & staff.

Your HWRC booking system will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.

You’ll get all the core features you need to improve the citizen experience & increase site efficiency — at a price that reflects public sector budgets.

We’ll get you up and running in 14 days or less — without burdening your IT team.


Connect your HWRC booking system with payment gateways, access systems, communication platforms, calendar tools & more to automate your workflow.

Don’t just take our word for it:

The booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system “extremely” or “quite easy” to use.

Kirsty Bareham
Waste Business Partnership Manager

The trial has been a huge success, with less noise from cars on the road, less pollution, fewer queues blocking our entry/exit and much more perceived control.

Chairman (WRWA)
Western Riverside Waste Authority

Residents can easily cancel any unwanted bookings so that these can be made available to someone else, allowing our sites to operate more efficiently.

Sarah Innes
Monitoring & Performance Officer


Check out a few of our most frequently asked questions. 

All of our HWRC booking systems are optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking system on any mobile browser.

No, this is due to the level of customisation that goes into configuring the booking platform. However, we offer discounted pilots so you can experience the value of our HWRC booking system before rolling it out completely.

The recycling centre booking system has three main components:

The user journey: a clean & simple process that enables users to book a tip slot. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage tip bookings for multiple locations, streams & vehicle types. You can also edit schedules & resources, create new locations & services, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate recycling centre bookings with your existing digital experience platform, enterprise apps, payment gateway, content management system & more.
We’ve worked with over 70 Household Waste Recycling Centres to create standardised booking journeys optimised for citizens & staff. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, processes & logic

• Unrivalled functionality

• Ability to handle high booking volumes, across multiple locations

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the HWRC booking system, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe & PayPal so that you can take payments for commercial waste.
With the right HWRC booking system, you will increase site efficiency, cut costs & improve the citizen experience.
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