Improve access, save time & cut costs.

We've worked with our local government community to develop a purpose-built booking product that is proven to enhance the delivery of the HAF Programme by:

1. Improving access to activities
2. Automating & streamlining time-consuming admin processes
3. Reducing the cost to serve
4. Improving reporting capabilities

With this in mind, we want to drill down on some of the operational benefits this booking system could provide your council.

So, let us explain how it works.

First up, this booking product improves access & increases first-time resolution rates by enabling eligible families to:

• Self-serve 24/7 & access the information they need with end-to-end guidance messaging
• Apply filters to find suitable activities based on date, location, activity type & more
• Book multiple activities (for multiple children) at once
• Register for an account with parent/child relationships & log in to view/amend bookings & edit account information
• Stay in the loop with automated comms for confirmations, reminders, surveys, additional activity options & more

For staff, this system helps to manage eligibility workflows & usage limits with:

• Automated booking rules & credit allocations/re-allocations that speed up approvals & data collection
• A simple, digitised process for creating & approving user accounts
• An upload feature that simplifies the migration of data on pre-approved user accounts
• Customisable CSV reports on service usage

It also simplifies the general day-to-day management of the HAF Programme by:

• Automating admin & data collection processes with custom booking questions & limits
• Simplifying booking management for multiple locations, activity types & providers.
• Enabling complete service control & enhanced, real-time visibility
• Creating compliant user profiles to allow for tailored support
• Making it easy to create & edit various activity types
• Integrating to widely used platforms to help connect workflows
• Improving reporting capabilities

The system also simplifies activity management for providers who can log in to their own areas to:

• Create activities
• View bookings &
• Access attendance reports

However, unlike council staff, providers only have permission to view their activities. So, the system protects all data apart from essential booking data for the specified service.

Learn more:

This was a super quick intro into how we're helping our community improve the delivery of the HAF Programme with a purpose-built booking solution.

If you'd like to learn more about the product, click here.