Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve collaborated with our local government 
community to create a centralised local offer platform that is proven to consolidate systems, eliminate silos, 
and boost service efficiency.

read ecc case study
bookinglab logo - showing online booking system icon

An all-in-one local offer platform.

From eligibility workflows and booking management to stakeholder engagement and reporting — you’ll have the tools you need to manage short breaks effectively.

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Staff User Interface For Online Booking System
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Everything you need to increase service efficiency

Approve and review registrations, access real-time parent/child information, edit service details, and manage accommodation bookings, activities, resources, ticket allocations, vouchers, communications, provider relations, and reporting — all in one place.

Effortlessly manage access and reduce human error with automated (or approval-based) registration workflows and data-based pathway limiters.

Configure custom booking rules and workflows, and easily create availability schedules, service profiles, events, resources, notification templates, pricing structures, and reporting schedules to autonomously manage service access.

Take control of your service with reservation holds for complex bookings, easy-to-configure services, custom rules and messaging, dynamic pricing, audit trails, multi-level access permissions, and more.

Improve service visibility with up-to-date parent and child records, audit trails, and a consolidated reporting suite that brings together data from across your service.

Deliver a best-in-class user experience

Increase first-time resolution rates, reduce unnecessary contact, and deliver 24/7 self-service with user-centric features that ensure a quick and easy-to-navigate experience that guides families step-by-step.

Families can easily register, book, and pay for clubs, activities, overnight stays, and vouchers thanks to eligibility-based pathway limiters, guidance messaging, in-app search, service profiles, and more.

MyAccount functionality lets users book, amend, or pay for multiple services at once. Families can also contact providers, view past/upcoming bookings, and update their information in one place to avoid repeated storytelling.

Keep families in the loop with automated notifications for confirmations, reminders, access information, payment plans, additional services, feedback, and more. 

Empower users to book and pay for services how, when and where they feel comfortable by integrating your in-person, virtual, and over-the-phone channels.

Providers can log in to centralised, access-controlled areas to manage bookings, edit service details, communicate with customers, pull reports, and take payments. They can also set up accounts and book for users who can't access the system. 

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

Find out more
G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

Purpose-built for councils and service users

We've collaborated with some of the largest and most progressive councils in the UK to create an innovative, all-in-one Short Breaks Digital service that is proven to transform the short breaks provision.

Improve the usability of your service with a short breaks booking system built on the Government Digital Service Design Principles.

Your booking system will meet the WCAG 2.2 AA and comply with ISO 27001, GDPR, and more. You’ll also benefit from a guaranteed up-time of 99.95% or higher.

You’ll have all the data and tools you need to improve the user experience, increase operational efficiency, and reduce the cost to serve.

Ensure fair access to your short breaks services with payment plans, deposit options, dynamic pricing, and multiple payment options.

Consolidate your systems.

Break down silos, cut costs, reduce confusion, and improve visibility with one digital platform for managing all your short breaks-related services.

Staff Interface For Online Booking System
Integrations

Connect your short breaks booking system with payment gateways, digital experience platforms, notification services & more.

Our Approach

See how you can improve the citizen experience, save time, and b cut costs with an all-in-one short breaks booking platform.

Trusted by local government
0m+
bookings for over 60 council departments.
Learn more about how we've helped public sector organisations improve user experience, save time & cut costs. 
Essex County Council (ECC)
0%
reduction in customer contact
Upon go-live, ECC experienced a 79% reduction in customer emails. The council attributes this to their booking system, which simplifies service complexity and provides users with a quick and easy experience.

FAQs

Check out a few of our most recently asked questions. 

Our short breaks booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our short breaks booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book a short break or register for an account. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple resource types & locations. You can also create new resource types, govern access, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting

• REST APIs

• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the short breaks booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can fairly manage access to your short breaks, deliver a better citizen experience, save time & reduce the cost to serve.
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