Discover how Betsi Cadwaladr University Health
Board (BCUHB) transformed its Phlebotomy Service using our market-leading booking platform.
Drawing on insights from 50+ clinics and data from over 20 million bookings, we’ve designed a best-in-class phlebotomy booking platform.
Custom booking rules, decision trees, staff profiles, and automated notifications help you streamline approvals, scheduling, resourcing, and communication across multiple clinics.
Track usage, monitor outcomes, and continually optimise your phlebotomy service to increase first-time resolution rates, align resources with demand, and reduce the cost to serve.
Deliver a best-in-class patient experience with secure, 24/7 self-service, data-driven guidance, real-time service updates, and seamless multi-channel coordination.
AI-powered scheduling and configurable time buffers balance demand, smoothing out spikes and lulls. Say goodbye to over- or under-capacity, reduce wait times and queues, and deliver a faster, more efficient patient and staff experience.
Keep patients in the loop with automated emails and texts for booking confirmations and reminders. Set up custom notification flows for pre-appointment guidance, post-appointment follow-ups, and more.
Streamline resourcing and increase service visibility with integrated staff profiles and schedules. Once set up or imported, our intelligent scheduling engine automatically provides accurate availability, showing exactly when and where staff can be booked.
With custom decision trees for eligibility checks, personalised guidance messages, address lookup, and an earlier availability feature, patients can quickly find and book the right service.
Patients can easily check in using our self-service kiosk interface, or staff can mark arrivals through our responsive check-in module.
Your phlebotomy booking system will meet WCAG 2.2 AA standards, comply with ISO 27001 and NHS DSPT requirements, and deliver a guaranteed uptime of 99.95% or more.
We’re a G-Cloud 14 Supplier — so you can purchase with ease, speed, and confidence.
Seamlessly integrate phlebotomy bookings with your existing with patient record system, on-site hardware, NHSmail, calendar apps, digital experience platforms, workforce management software, enterprise apps, and more.
Check out a few of our most frequently asked questions.
All of our phlebotomy booking systems are optimised for mobile, meaning that your patients and staff can make/manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking system on any mobile browser.
No, this is due to the level of customisation that goes into configuring the booking platform. However, we offer discounted pilots so you can experience the value of our phlebotomy booking system before rolling it out completely.