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Case Study: BCUHB

Discover how Betsi Cadwaladr University Health 
Board (BCUHB) transformed its Phlebotomy Service using our market-leading booking platform.

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Built for the NHS

Drawing on insights from 50+ clinics and data from over 20 million bookings, we’ve designed a best-in-class phlebotomy booking platform.

see it in action
Staff User Interface For Online Booking System
BCUHB
0%
reduction in complaints
BCUHB has seen an 80% drop in complaints thanks to shorter wait times, enhanced communication, and convenient self-service options.
BCUHB
£0
saved per annum
By streamlining admin tasks and reducing wasted capacity, the system has helped BCUHB save over £120,000 per year.

Streamline your admin

Custom booking rules, decision trees, staff profiles, and automated notifications help you streamline approvals, scheduling, resourcing, and communication across multiple clinics.

Track usage, monitor outcomes, and continually optimise your phlebotomy service to increase first-time resolution rates, align resources with demand, and reduce the cost to serve.

Deliver a best-in-class patient experience with secure, 24/7 self-service, data-driven guidance, real-time service updates, and seamless multi-channel coordination.

AI-powered scheduling and configurable time buffers balance demand, smoothing out spikes and lulls. Say goodbye to over- or under-capacity, reduce wait times and queues, and deliver a faster, more efficient patient and staff experience.

Staff Interface For Online Booking System
Online Booking System Customisable User Interface
WSCC saves over
£0
per year.
West Sussex County Council have used our market-leading HWRC Booking System to achieve estimated annual savings of £650,000+
KCC saves over
£0
per year. 
Kent County Concil have used our market-leading HWRC Booking System to achieve savings of over £1.4 million.

Reduce no-shows 

Keep patients in the loop with automated emails and texts for booking confirmations and reminders. Set up custom notification flows for pre-appointment guidance, post-appointment follow-ups, and more.

SEE THE SYSTEM IN ACTION
Online Booking System Staff Interface Screen 1 - bookinglab
Online Booking System Staff Interface Screen 1 - bookinglab
Online Booking System Customisable User Interface

Simplify the who, where, and when

Streamline resourcing and increase service visibility with integrated staff profiles and schedules. Once set up or imported, our intelligent scheduling engine automatically provides accurate availability, showing exactly when and where staff can be booked.

With custom decision trees for eligibility checks, personalised guidance messages, address lookup, and an earlier availability feature, patients can quickly find and book the right service.

Patients can easily check in using our self-service kiosk interface, or staff can mark arrivals through our responsive check-in module.

Your phlebotomy booking system will meet WCAG 2.2 AA standards, comply with ISO 27001 and NHS DSPT requirements, and deliver a guaranteed uptime of 99.95% or more.

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Integrations

Seamlessly integrate phlebotomy bookings with your existing with patient record system, on-site hardware, NHSmail, calendar apps, digital experience platforms, workforce management software, enterprise apps, and more.

FAQs

Check out a few of our most frequently asked questions. 

All of our phlebotomy booking systems are optimised for mobile, meaning that your patients and staff can make/manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking system on any mobile browser. 

No, this is due to the level of customisation that goes into configuring the booking platform. However, we offer discounted pilots so you can experience the value of our phlebotomy booking system before rolling it out completely.

The booking system has three main components:

The user journey: a clean and simple process that enables patients to book a blood test. You’ll be able to customise this journey to add additional steps, questions, rules, flags, and prompts.

The admin portal: here, you can manage blood test bookings for multiple locations and staff members. You can also edit schedules and resources, create new locations and services, run custom reports, and generate automated notifications.

The integration layer: this allows you to integrate phlebotomy bookings with your existing patient record system, on-site hardware, NHSmail, calendar apps, digital experience platforms, workforce management software, enterprise apps, and more.
We’ve worked with our NHS community to co-create standardised booking journeys optimised for patients and staff. Key features include:

• Ability to handle complex scheduling and resourcing requirements

• Scalable, flexible, and secure

• Complex booking rules, processes, and logic

• Unrivalled functionality

• Ability to handle high booking volumes, across multiple locations

• Advanced Reporting

• REST APIs

• Ability to customise and automate communications

• Compliance with the WCAG 2.2 AA and much more
With the right phlebotomy booking system, you will increase operational efficiency, reduce the cost to serve, and improve the patient experience.
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