Online Booking System User Interface Screen 1
bookinglab icon logo - online booking system

Built with councils, for councils.

We’ve worked with our local government 
community to co-create an industry-leading booking platform that is proven to enhance the delivery
of the HAF programme.  

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An all-in-one platform.

From registrations and scheduling to stakeholder management and reporting — 
you’ll have everything you need to manage your 
HAF programme effectively.

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Staff User Interface For Online Booking System

All the tools you need to enhance programme delivery

Approve and review registrations, access real-time parent/child information, edit service details, and manage bookings, activities, resources, communications, provider compliance, and reporting — 
all from a single platform.

Effortlessly manage access and minimise errors with automated or approval-based registration workflows and eligibility-based pathway limiters.

Autonomously manage your provision with customisable booking rules and workflows. Effortlessly create service profiles, activities, resources, notifications, reports, and pricing structures tailored for parental contributions and non-FSM children.

Real-time dashboards and customisable reports provide detailed insights into credit usage, health and safety info, number of children reached, activity popularity, and demographic information. 

Take control of your service with reservation holds for complex bookings, custom rules and limits, easy-to-configure activities, personalised messaging, audit trails, real-time registers, multi-level access permissions, and more.

Online Booking System User Interface Screen 1
Online Booking System User Interface Screen 3 For Virtual Appointments
Online Booking System Customisable User Interface
Online Booking System Staff Interface Screen 1
Staff Interface For Online Booking System
Staff User Interface For Online Booking System
Online Booking System Staff Interface Screen 1

Ensure fair access for everyone

Empower users to book activities how, when and where they feel comfortable by integrating your in-person, virtual, and over-the-phone booking channels.

With personalised signposting, criteria-based search, detailed activity overviews, and multi-service/child bookings, families can find and book suitable activities in 60 seconds or less, any time of day.

MyAccount functionality allows users to book, amend, or pay for multiple services simultaneously. Families can also contact providers, view bookings, monitor credit usage, and update information in real-time.

Keep families informed with automated notifications for confirmations, reminders, updates, and instructions. Extend your reach through signposting to additional services and more effective marketing. Gather valuable feedback with automated follow-up surveys to continually enhance your program delivery.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System
Staff User Interface For Online Booking System
Online Booking System Customisable User Interface
Staff Interface For Online Booking System

A HAF booking system that delivers simplicity for providers. 

From the features and functionality to the UX design and styling, this system is designed to help councils improve the delivery of their HAF Programme for various stakeholders.

Providers can access a dedicated admin portal to create activities, monitor real-time registers, manage bookings, access health and safety information, process payments, and check in participants. 

Unlike council staff, providers are limited to viewing only their activities, ensuring the protection of all non-essential data.

On-site check-in, automated credit updates, and attendance reporting enhance service visibility for providers and council staff.

Your booking system will adhere to WCAG 2.2 AA standards and comply with ISO 27001, GDPR, and other relevant regulations. You’ll also benefit from a guaranteed up-time of 99.95% or higher.

Effortlessly manage compliance

With access to real-time health and safety information, reservation holds for complex bookings, additional needs flags, eligibility-based pathway limiters, provider profiles, credit trackers, and more — you'll have all the tools you need to manage compliance effortlessly.

Staff Interface For Online Booking System
Integrations

Connect your HAF booking system with payment gateways, digital experience platforms, notification services, google translate & more.

Our approach

See how you can improve the citizen experience, save time & cut costs with an all-in-one HAF booking platform.

Trusted by local government
0m+
bookings for over 60 council departments.
Learn more about how we've helped councils improve user experience, save time & cut costs. 
West Sussex County Council (WSCC)
£1
reduction in HAF Programme 
costs
Based on SOCITM's channel shift calculation, we project that WSCC will generate annual cost savings of approximately £120,000.

FAQs

Check out a few of our most recently asked questions. 

Our HAF booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our HAF booking platform on any mobile browser.

The booking platform has three main components:

The user journey: a clean & simple process that enables users to book an activity or register for an account. You’ll be able to customise this journey to add additional steps, questions & rules.

The admin portal: here, you can manage bookings for multiple activities, providers & locations. You can also create activities, govern access, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate bookings with your existing digital experience platform, enterprise apps, payment gateway, notification service & more.
Our booking products are built specifically for the public sector using data from over 20 million citizen interactions. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, approval processes & logic

• Multi-channel orchestration

• Ability to handle high booking volumes

• Advanced Reporting

• REST APIs

• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the HAF booking product, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe, PayPal & more.
With the right booking software, you can manage access to your programme, deliver a better citizen experience, save time & reduce the cost to serve.
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