We’ve worked with our local government
community to co-create an industry-leading booking product that is proven to enhance the delivery
of Family Hubs Services.
From scheduling and resourcing to payments, comms, and reporting — you’ll have access to everything you need to manage your sessions effectively.
Empower users to book sessions how, when and where they feel comfortable by integrating your in-person, virtual, and over-the-phone booking channels.
Utilising session filters, location optimisation, multi-basket bookings, and My Account functionality, families can find, book, and pay for suitable sessions in 60 seconds or less, any time of day.
MyAccount allows users to book, amend, or pay for multiple services simultaneously. Families can also contact a preferred staff member, view bookings, see additional support options, and update information in real-time.
Keep families informed with automated notifications for confirmations, reminders, updates, and instructions. Extend your reach through signposting to additional services and more effective marketing. Gather valuable feedback with automated follow-up surveys to continually enhance your programme delivery.
Configure tailored booking rules, limits, and workflows for eligibility, availability, pricing, sessions, compliance, and ticketing. Then, let the system handle approvals, scheduling, resourcing, payments, reporting, and communications.
Seamlessly manage access using automated or approval-based registration workflows, user-friendly data migration tools, streamlined account management, and eligibility-based pathway restrictions.
Easily create, manage, market, and host in-person, virtual, free, paid, single or recurring sessions for multiple dates and locations in an easy-to-use admin portal.
Monitor usage, collect feedback, and continually adapt your service to increase uptake, align resources with demand, and improve the experience for families.
We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.
With access to real-time parent/child info, reservation holds for complex bookings, additional needs flags, provider profiles, and configurable question sets for compliant data collection, you'll have all the tools needed for seamless compliance management.
Improve the usability of your service with a Family Hubs booking system built on the Government Digital Service Design Principles.
Your booking system will adhere to WCAG 2.2 AA standards and comply with ISO 27001, GDPR, and other relevant regulations. You’ll also benefit from a guaranteed up-time of 99.95% or higher.
Providers can access a dedicated admin portal to create sessions, monitor real-time registers, manage bookings, generate reports, access health and safety information, process payments, and check in participants. Unlike council staff, providers are restricted to viewing only their activities, ensuring the security of all non-essential data.
Connect your Family Hubs booking system with payment gateways, digital experience platforms, notification services & more.
See how you can improve the citizen experience, save time & cut costs with an all-in-one Family Hubs booking platform.
Check out a few of our most recently asked questions.
Our Family Hubs booking system is optimised for mobile, meaning that your citizens & staff can make & manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our Family Hubs booking platform on any mobile browser.
