Online Booking System User Interface Screen 1
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Feature-rich staff experience.

Automate time-consuming processes, simplify complex workflows and enhance reporting with industry-leading admin tools that allow you to manage your entire 
service in one centralised portal.

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Best-in-class user experience.

We've collaborated with some of the most progressive Registrars teams to create an innovative, end-to-end solution that delivers a best-in-class UX for staff and customers.

SEE IT IN ACTION
Staff User Interface For Online Booking System

Everything you need to increase service efficiency

Effortlessly manage registration diaries, scheduling, resourcing, venues, bookings, tasks, payments, comms, reporting and certificates in a centralised admin portal.

Configure complex booking rules, workflows and pathway limiters that comply with GRO guidance to manage service complexity autonomously.

You can create staff profiles with roles, skills, rotas, and locations covered. The system will then autonomously allocate your bookings to save time, improve visibility and ensure optimal appointment allocations.

Intelligent, rule-based workflows guide users and staff to ensure the correct service is selected, helping to reduce confusion and increase first-time resolution rates.

Call centre staff can book callers in via an intuitive back-end workflow that includes various guidance messages, rule-based workflows, override permissions and more.

Better understand your service with real-time dashboards and stay informed with automated updates. Get details on financials, GRO MI, bookings by service, staff and venue utilisation, and more.

Staff Interface For Online Booking System
Online Booking System Customisable User Interface
Staff User Interface For Online Booking System

Simplify your diary & task management

With drag-and-drop diaries and multiple calendar views, you can easily share information in real time to avoid back-and-forth availability chasing. You can also record, allocate and mark off associated tasks to improve visibility and accountability. 

SEE THE SYSTEM IN ACTION
Online Booking System Staff Interface Screen 1 - bookinglab
Public sector experts
0m+
bookings facilitated each year.
We're a trusted partner to some of the largest and most forward-thinking councils in the UK.
Trusted by
1+
public sector departments.
Increase service efficiency, reduce costs and improve the UX with a system trusted by 100+ public sector departments.
Online Booking System Staff Interface Screen 1 - bookinglab
Online Booking System Customisable User Interface

Deliver a best-in-class user experience

We've collaborated with some of the largest and most progressive Registrars teams to create an innovative, end-to-end Registrars and Ceremonies Booking System that delivers a best-in-class user experience for staff and customers.

With intelligent rule-based workflows, custom guidance messaging, automated comms, multi-service bookings, MyAccount functionality, and more — you can deliver a (simple) end-to-end experience and reduce failure demand.

Send custom notifications for trigger events like confirmations, reminders, amendments and payment links. Provide in-journey guidance with customisable signposting and terms and conditions. And invite users to provide feedback with in-built follow-up surveys.

Multi-level access permissions, override capability, audit trails, and the ability to easily edit service details and diaries allow your team to control and manage your service in real-time.

With document uploads, inventory management tools, venue management functionality and multiple payment options, you can manage every aspect of your registrar service in one place.

G-Cloud 13

We’re a G-Cloud 13 Supplier — so you can purchase with ease, speed, and confidence.

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G-Cloud Online Booking System

Regsitrars and Ceremonies Booking System.

Check out a few more industry-leading features you can leverage to transform your registrars service. 
Book a demo with one of our team members to see the full feature suite in action.

Dynamic durations

Appointment durations are calculated based on the parameters selected.

Dynamic pricing

You can apply different prices to services based on the time of year or venue type.

Mobile Check In

Allows staff to check-in visitors, provide feedback & view operational information.

Kiosk Check In

Enables users to self-check-in when visiting a physical location.

A seamless transition 

With our intuitive data migration feature, customisable feature set, and comprehensive onboarding process, we'll get you online quickly without burdening your internal teams.

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Staff User Interface For Online Booking System
Council Booking Platform User Interface 5
Online Booking System User Interface Screen 1
Council Booking Platform User Interface

A purpose-built Registrars and Ceremonies Booking System

Built with registrars, for registrars.

Your Registrars and Ceremonies booking system will meet WCAG 2.2 AA, comply with ISO 27001 and Cyber Essentials Plus, and have a guaranteed uptime of 99.95% or higher.

You’ll get all the core features you need to improve the user experience, reduce costs and increase efficiency — at a price that reflects public sector budgets.

Your Registrars and Ceremonies Booking System will be built on the GDS Design Principles — so you can rest assured that users will benefit from a well-designed, fully accessible experience from start to finish. 

Integrations

Connect our Registrars and Ceremonies Booking System with your existing payment gateways, digital platforms, communications providers, calendar tools, inventory management systems and more to automate your workflows.

FAQs

Check out a few of our most frequently asked questions. 

All of our registrars booking systems are optimised for mobile, meaning that your customers and staff can make/manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking system on any mobile browser. In the past, we have also integrated our booking system with council-wide apps for our partners. 

No, this is due to the level of customisation that goes into configuring the booking platform. However, we offer discounted pilots so you can experience the value of our registrars and ceremonies booking system before rolling it out completely.

The registrars booking system has three main components:

The user journey: a clean and simple process that enables users to book various appointment types. You’ll be able to customise this journey to add additional steps, questions, rules, flags and prompts.

The admin portal: here, you can manage bookings for multiple locations and services. You can also manage staff diaries, payments, venues, certificates and more. You'll also have the ability to edit schedules and resources, create new locations and services, run custom reports and generate automated notifications.

The integration layer: this allows you to integrate registrars bookings with your existing payment gateways, digital platforms, communications providers, calendar tools, inventory management systems and more to automate your workflows.
We've collaborated with some of the largest and most progressive Registrar teams to create an innovative, end-to-end Registrars and Ceremonies Booking System that delivers a best-in-class user experience for staff and residents. Key features include:

• Ability to handle complex scheduling and resourcing requirements

• Scalable, flexible and secure

• Complex booking rules, processes and logic

• Unrivalled functionality

• Ability to handle high booking volumes, across multiple locations

• Advanced Reporting

• REST APIs

• Ability to customise and automate communications

• Compliance with WCAG 2.2 AA, ISO 27001, Cyber Essentials Plus and much more
Yes. While our core offering only includes the registrars booking system, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe and PayPal so you can take payments at no extra cost.
With the right booking platform, you will increase service efficiency, cut costs and improve the citizen experience. Reach out to one of our team to find out how we helped Essex County Council achieve just that. 
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