Online Booking System User Interface Screen 1
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KCC's Award-Nominated 
HWRC Booking System.

Kent County Council has increased Monthly Recycling Rates by 5% & saved £150,000 a year since implementing this HWRC booking system.

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Booking System.

Western Riverside Waste Authority has saved over £200,000 since implementing this HWRC booking system.

read case study
Staff User Interface For Online Booking System

Everything you need to increase site efficiency — in one place

Easily manage a high volume of bookings and payments for unlimited sites, waste streams & vehicle types in a single admin view.

With custom rules, limits, alerts, workflows, validators, lookups & blocklists, you can stop (or charge for) out-of-borough visits, trade waste & DIY waste.

By automating demand management, improving pre-visit comms, and providing a real-time view of the type of waste being brought to site, you can free up site staff, better educate visitors, and equip operatives with the tools (and time) they need to help visitors correctly segregate their waste. 

Collect data on usage patterns, waste stream volumes & user demographics to optimise site operations, predict trends, adjust resource allocation, inform waste prevention strategies & plan future initiatives.

Autonomously manage demand with AI-powered scheduling & resourcing, data-optimised slot allocations, same-day bookings, additional assistance flags & criteria-based pathway limiters.

Automate vehicle access with integration to ANPR or manage visitors with our on-site check-in app — the choice is yours.

Staff Interface For Online Booking System
Online Booking System Customisable User Interface
Staff User Interface For Online Booking System

Who. What. Where. When

See exactly what's going on across your network with visitor category alerts, vehicle of interest notifications, out-of-borough flags, high usage flags, banned list , real-time reports, a no-booking feature, and an industry-leading site management app. 

Online Booking System Staff Interface Screen 1 - bookinglab
Trusted by:
Household Waste Recycling Centres.
We're a trusted partner to some of the largest and most forward-thinking waste teams in the UK.
Average saving across 70+ sites:
per year. 
On average, our community saves over £180,000 a year by implementing our HWRC Booking Service. That's a 600% return on investment.
Online Booking System Staff Interface Screen 1 - bookinglab
Online Booking System Customisable User Interface

Easily monitor & control DIY waste

We've worked with stakeholders from over 70 HWRCs to develop a market-leading DIY Waste Module that will help you manage recent legislation changes & recoup losses.

Set rules to limit residents to two 50L rubble sacks per week (or your chosen equivalent). Cap usage at four visits per month & provide staff with the tools they need to accuratley monitor & record usage with our on-site check in app. 

Get detailed reports on the frequency, amount & type of DIY waste disposed of per household. See top users by waste stream, wards, revenues & much more.

Generate automated comms & web journey prompts informing users they have hit disposal limits to stop wasted journeys & reduce carbon emission outputs.

Duration options will update dynamically based on the type/volume of vehicle/waste a user selects. This is to encourage users to visit less frequently but with more waste.

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G-Cloud Online Booking System
Online Booking System User Interface Screen 1
Online Booking System Customisable User Interface

Make it easy to self-serve

Citizens can make, amend or cancel a tip booking on any device in 60 seconds or less.

Meet the expectations of modern citizens with same-day bookings, 24/7 self-service, multi-channel access & no queues.

With automated two-way comms channels, custom page banners, personalised prompts, an additional assistance function, MyAccount options & a UI developed using insights from over 20 million interactions, you can deliver an unrivalled user experience.

Assign schedules, rules & resources on a site-by-site basis to increase the efficiency of your network & ensure a high availability of slots.

Shut your site(s) at short notice & quickly notify citizens with bulk cancellations & automated comms.

Make it your own

From white-label branding & personalised notifications to custom rules & processes — you’ll get a HWRC booking system that works for you.

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Staff User Interface For Online Booking System
Council Booking Platform User Interface 5
Online Booking System User Interface Screen 1
Council Booking Platform User Interface

A purpose-built HWRC Booking System

We’ve worked with over 70 Household Waste Recycling Centres to create a market-leading experience for both citizen & staff. 

Your HWRC booking system will meet the WCAG 2.2 AA, comply with ISO 27001 & have a guaranteed up-time of 99.95% or higher.

You’ll get all the core features you need to improve the citizen experience & increase site efficiency — at a price that reflects public sector budgets.

We’ll get you up and running in 14 days or less — without burdening your IT team.


Connect your HWRC booking system with payment gateways, access systems, communication platforms, calendar tools, permit/license checkers & more to automate your workflow.

Don’t just take our word for it:

Our contracted operators have reduced operational overhead costs by £150k per annum as the demand at the sites is better managed. These savings can be wholly attributed to the booking system and the resulting changes in the way the HWRCs are operated.

Hannah Allard
Waste Insight & Development Manager

The booking system has been a huge success, with less noise from cars on the road, less pollution, fewer queues blocking our entry/exit, reduced tonnages, increased recycling rates, and much more perceived control.

Chairman (WRWA)
Western Riverside Waste Authority

We identified that £200,000 a year could be saved by extending the booking system to all recycling centres across the county. These savings result from a decrease in the amount of waste received following the introduction of booking requirements and by diverting materials from residual waste to more efficient recycling routes.

Gareth Rollings
Head of Waste Services


Check out a few of our most frequently asked questions. 

All of our HWRC booking systems are optimised for mobile, meaning that your citizens & staff can make/manage bookings on the go. While we do not have a dedicated mobile booking app, you can use our booking system on any mobile browser. In the past, we have also integrated our HWRC booking system with council-wide apps for our partners. 

No, this is due to the level of customisation that goes into configuring the booking platform. However, we offer discounted pilots so you can experience the value of our HWRC booking system before rolling it out completely.

The recycling centre booking system has three main components:

The user journey: a clean & simple process that enables users to book a tip slot. You’ll be able to customise this journey to add additional steps, questions, rules, flags & prompts.

The admin portal: here, you can manage tip bookings for multiple locations, waste streams & vehicle types. You can also edit schedules & resources, create new locations & services, run custom reports & generate automated notifications.

The integration layer: this allows you to integrate recycling centre bookings with your existing digital experience platform, permit/license checkers, access systems, enterprise apps, payment gateway, content management system & more.
We’ve worked with over 70 Household Waste Recycling Centres to create standardised booking journeys optimised for citizens & staff. Key features include:

• Ability to handle complex scheduling & resourcing requirements

• Scalable, flexible & secure

• Complex booking rules, processes & logic

• Unrivalled functionality

• Ability to handle high booking volumes, across multiple locations

• Advanced Reporting


• Ability to customise & automate communications

• Compliance with the WCAG 2.2 AA & much more
Yes. While our core offering only includes the HWRC booking system, our software uses a REST API, meaning that you can easily integrate payment gateways like Capita, Civica, GOV.UK, WorldPay, HeyCentric, Stripe & PayPal so that you can take payments for commercial waste.
With the right HWRC booking system, you will increase site efficiency, cut costs & improve the citizen experience.
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