Room and Desk Booking System


A Room And Desk Booking System. Built for Local Government.

Boost productivity, drive collaboration and cut costs with an easy-to-use room and desk booking system.

HWRC booking system graph
man using room and desk booking system

Organisations that trust us

1 2 3



Here's how our Room and Desk Booking System 
will help your team thrive in the new world of work:



Learn how your office works
With real-time data & actionable utilisation reports — you'll be able to cut office-related costs by up to 25%.
You'll also be able to: 
  • Identify under-utilised assets
  • Optimise your workspace
  • Improve the staff experience
  • Reduce wasted capacity
  • Shape long-term working practices
  • Get feedback from your team
Room and Desk Booking System Screenshot
screenshot from the admin portal of a sports pitch booking system

Boost your productivity by ~15%

To get the most out of your day, you need access to the right spaces — at the right time — with the right people. That's why we've made it easy to: 

  • Create dedicated areas for teams, projects or hotdesks to encourage collaboration.
  • Set flexible schedules & rules to specify when certain teams can use specific spaces.
  • Find a suitable space and check when/where your team is in the office using interactive floorplans & in-app search functionality.
  • Add a Teams (or Zoom) link to your booking so that you can bring your entire team together.



Make hybrid working work for you




  • Book the space you need from anywhere, at any time, on any device — in 40 seconds or less.
  • Cancel, amend or reschedule your booking with 2 clicks.
  • Set up automated comms flows for trigger events like confirmations, cancellations, reminders, and facility alerts.
  • Set unique booking rules and assign access permissions to individual user profiles to reduce admin time.
Room and Desk Booking System SS2



Here are a few more things you'll be able to achieve 
with our all-in-one Room and Desk Booking System:

 

Connected Workflows Room and Desk Booking System
Connected workflows & seamless user journeys


Our Room and Desk Booking system will integrate with your existing calendar apps, SSO solution, workforce management software, and more to help you operate seamlessly.
Make your office space work for everyone


Enable staff with particular ergonomic or accessibility requirements to book a room or desk that meets their needs with our rules-based search functionality.
Simplify your admin processes  


You'll be able to manage bookings for different buildings, floors, and workspaces with just 4 clicks.
Get the most out of your day room and desk booking system
Get the most out of your day

Schedule where you'll be working, the equipment you'll be using, and the people you'll be working with — all in less than 40 seconds.  
make your office space work for everyone room and desk booking system
Improve how you communicate with staff

Set up automated comms flows (via email or SMS) and gauge staff satisfaction with the system's in-built feedback functionality. 
Security and Accessibility for Room and Desk Booking System
Increased security and accessibility
  
Your Room and Desk Booking System will adhere to ISO 20071 and WCAG 2.1 AA. It will also integrate with your existing access technology to ensure on-site safety.

But Wait, There's More ...

These are just a few of the benefits associated with our Room and Desk Booking System — If you'd like to find out more or see a system in action, click the button below.              

We’re a G-Cloud 12 Supplier — so you can purchase with ease, speed, and confidence. 

With countless public sector projects under our belt, we’ve got the experience to help you digitally transform how your organisation works. 
The proof is in the bookings
Since 2019, we’ve facilitated over 5,000,000 bookings for ~40 local councils.

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councils
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bookings made 


Don't just take our word for it

 

Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.

Sports Pitch Booking System

An All-In-One Sports Pitch Booking System.
Built for Local Gov.

Increase your revenue and save time with an easy-to-use sports pitch booking system.

HWRC booking system graph
Man Using Sports Pitch Booking System

Organisations that trust us

1 2 3

Here's how our Sports Pitch Booking System 
will increase your revenue & save you time:
  

More money. Less stress.


This tech stack helped one Local Authority increase service revenue by 77%. Here are a few ways it can help you too:

  • Automated reminders, real-time visibility, same-day bookings, and waiting lists can help you reduce wasted capacity by up to 62%.
  • Upfront payments and automated communication flows mean you no longer have to write off bad debt or chase payments.
  • The MyAccount feature helps you build relationships by creating actionable customer profiles.
SS from sports pitch booking system
screenshot from the admin portal of a sports pitch booking system
Improve your asset utilisation 

You'll be able to increase service uptake by making it quick (and easy) to self-serve. Your customers will benefit from: 
  • A 60-second booking process
  • A 20-second amendment process, and
  • 24/7 access on a mobile, tablet, or desktop device
You'll also be able to customise your service schedules, set variable charging levels, and implement rules on cancellations, bulk bookings, and payment plans to limit idling assets. 
What's more, with the JRNI reporting suite, you'll get a better understanding of demand, service durations, cancellations, and more — giving you all the data you need to increase efficiency. 




Save time 


In 2020, this tech stack saved one CX team ~1,676 hours. Here's how it can help you too: 
With a drag-and-drop interface and a configurable, real-time calendar view — you can manage multiple services, facilities, and resources in one place. 
The best part? You can do it all in less than 40 seconds. 
You'll also be able to automate time-consuming tasks like capturing data, allocating resources, communicating with customers, and processing payments.
screenshots from the admin portal of a sports pitch booking system



Here are a few more things you'll be able to achieve 
with our all-in-one Sports Pitch Booking System:

 

Increased efficiency & reduced costs


You'll benefit from less wasted capacity, streamlined processes, connected workflows, and an increase in staff productivity. 
Better communication with customers


You'll be able to create  automated pre-and-post booking communication flows with custom liquid templates.  
Improved decision making  


With our advanced analytics dashboard, you'll have access to all the data you need to optimise service schedules and reduce wasted capacity.  
Enhanced accessibility & security standards

Your Sports Pitch Booking System will adhere to the latest security and accessibility standards — including ISO 20071 and WCAG 2.1 AA. 
Improved customer experience  

In 60 seconds, your customers can make a booking using their mobile, tablet, or desktop. In 20 seconds, they can cancel or amend that booking — making it quick (and easy) to self-serve.
Connected 
workflows 

Our Sports Pitch Booking System will integrate seamlessly with your existing payment gateways, CMS, and productivity apps to save you time and improve the admin experience.   

But it's not just a Sports Pitch Booking System.   

You can also use the platform to manage bookings for other leisure services like indoor courts, swimming pools, apparatus, 1-2-1 training, and group classes.   

We’re a G-Cloud 12 Supplier — so you can purchase with ease, speed, and confidence. 

With countless public sector projects under our belt, we’ve got the experience to help you digitally transform your revenue-based services.
The proof is in the bookings
Since 2019, we’ve facilitated over 5,000,000 bookings for ~40 local councils.

0
+
councils
0
+
bookings made 


Don't just take our word for it

 

Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."

Appointment Bookings

Pre-booked

Make and manage bookings with just a few clicks.

6 Clicks. 60 seconds. Booking made. It’s that simple.

Make it easy to self-serve. 

In 60 seconds, your customers can book an appointment using their mobile, tablet, or desktop. They can book directly through your website, at a time that suits them. In 20 seconds, they can cancel, amend, or re-schedule that appointment — making it quick (and easy) to self-serve.

Complex scheduling simplified. 

With a simple drag-and-drop interface and a configurable, real-time calendar view, you can easily manage multiple appointment types, locations, staff members, services, resources — and more. The best part? You can do it all in one place, in 30 seconds.

Save time. Increase efficiency.

Increase your productivity by automating time-consuming tasks like making bookings, sending communications, logging customer information, and more.

A flexible system that keeps you efficient.
In under 30 seconds, you can edit your booking journey by revising appointment structures, altering booking questions, and adding or removing: locations, services, and resources.
Simple data. Smarter decisions.
Improve your efficiency with customised reports that help you track appointment durations, wait times, cancelled bookings, staff utilisation, and more.

The best part? The data is easy to understand and requires no configuration.
You can start taking bookings quickly, without any hassle.
Your booking solution will be easy to use, delivered quickly, and designed to fit seamlessly into your existing operation.
Connect your workflows and increase efficiency.
You'll have control over a tech stack that uses RESTful APIs. So your booking solution will connect seamlessly with your existing payment gateways, video platforms, enterprise apps, marketing tools, and more — helping you work more efficiently.

Everything you need. In one place.

You’ll have everything you need to make, manage, and host appointments in one place. 

You’ll be able to switch seamlessly between online and offline channels to improve the customer experience, make your service more accessible, and better utilise your in-person capacity.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.
The proof is in the bookings.
We’ve made it easy for the customers and staff of over 40 organisations to make and manage more than 5,000,000 bookings since 2019.
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Organisations
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Bookings 

Customer success stories

Kent County Council

Kent County Council have managed over 1 million booking across 18 Household Waste Recycling Centres. They’ve also: reduced traffic build-up in the local area, increased operational efficiency, improved the resident experience, and reduced staff workloads.

Barnsley Metropolitan Borough Council

Barnsley Council manages over 1000 bookings each month across 7 different services. After implementing a scalable booking system, they’ve been able to save their staff time, increase efficiency, and make their services more accessible.

Re3

re3 operate two Household Waste Recycling Centres that welcome over 7,500 visitors each week. Since going live, re3 have: improved the visitor experience, reduced queuing, increased their recycling rate, and reduced staff workloads.

Virtual

Increase convenience and boost your efficiency with virtual appointments.

Virtual appointments make your service more accessible, save you time and money, and improve your resource allocation.
6 clicks to book. 1 click to join.
Your customers will select a service — choose a date and time — enter their details — confirm their booking — and that’s it: job done, booking made.

To join, they simply click the link in their confirmation email. It’s that simple.
Make your service more accessible.
In 60 seconds, your customers can book an appointment from anywhere, at any time, using their mobile, tablet, or desktop.

With just 1 click, they can attend it.

What's more, virtual appointments eliminate wait times and the need to travel, making it easier to connect with more customers.
Easily manage bookings at scale.
You can manage all of your appointments in one place.

Using a simple drag-and-drop interface, you can organise bookings for different services, appointments, resources, and more — all with just 4 clicks.
Deliver a seamless online/offline experience.

You can switch seamlessly between online and offline channels to better utilise your in-person services and improve the customer experience.

In one place, you can make and manage both types of appointments in seconds.

Save time.
Boost your productivity by automating time-consuming tasks like making a booking, setting up meetings, sending messages, recording customer information, and more.
Booking and hosting. In one place. In seconds.
Whether it’s through Zoom, Microsoft Teams, or our in-built video hosting capability, you’ll be able to hold a range of virtual meetings — including medical consultations, customer service appointments, staff meetings, group classes, voice calls, and more.

Reduce no shows by up to 62%.

You can avoid no-shows with automated booking reminders and customised appointment instructions sent via email and SMS. Your customers can also attend their appointment with 1 click, from anywhere, on any device — making it easier to connect with you.

Deliver a consistent experience.

Your brand is important. Showcase it. With custom styling and branded waiting rooms, booking forms, communications, and domains — you can deliver the experience that your customers expect.

Deliver personalised experiences.

You’ll have all the information you need before, during, and after each appointment. Just log in to the admin portal, click 3 times, and you’ll see detailed customer profiles, past appointment outcomes, meeting agendas, and more — helping you improve the customer experience and better use your time.

Make smarter decisions with simple data.
Increase your efficiency with customised reports that track appointment durations, staff utilisation, bookings by channel, and more.

The best part? The reports are easy to understand and require no configuration.
A flexible system that keeps you efficient.
You’re in control. 

In under 30 seconds, you can edit your booking journey by revising appointment structures, altering booking questions, adding or removing services – and more.

Better understand your customers.

Get a more in-depth understanding of your customer’s experience by sending automated follow-up surveys. 

We provide the templates. You customise the questions, set the send date, and watch the responses flood in.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.

Make it easy for your customers to self-serve.

In 60 seconds, your customers can book an appointment. They can book directly through your website at a time that suits them. 

In 20 seconds, they can cancel, amend, or re-schedule that appointment — making it quick (and easy) to self-serve.
The proof is in the bookings.
We’ve made it easy for the customers and staff of over 40 organisations to make and manage more than 5,000,000 bookings since 2019.
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Organisations
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Bookings 

Organisations that trust us.

You'll be in good company.
1 2 3

Walk-in

You can better understand customers, improve their on-site experience, and increase efficiency.

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Make and manage appointments in real-time.
Your customers and staff can make and manage appointments on-site so that you can reduce wait times, improve your resource allocation, and collect actionable data.
How does it work?
Your customers will arrive on-site — select the service they need and book a slot using the device provided — they’ll return at the time of their appointment and get to see the right staff member without having to wait around on-site.
Better understand your service.
You’ll get a better understanding of which services are most popular, the length of each interaction, the utilisation of your staff, your busiest times, and your performance against KPI’s — helping you to optimise resource allocation, better manage on-site capacity, and improve the visitor experience.
Make it easy for your customers to self-serve.
With 6 clicks, your visitors can book an appointment on-site. With 3 clicks, they can cancel, amend, or reschedule that appointment from anywhere, on any device, in real-time. It’s that simple.

Improve on-site experience.

Your customers don’t have to wait around on-site, they get assigned to a staff member based on their specific needs, and they receive a personalised experience thanks to the data you capture in the booking journey.

Manage appointments on the go.

Your staff can manage all of their appointments in one place using a simple drag-and-drop interface and a configurable, real-time calendar view. The best part? They’ll be able to do it in 30 seconds, using any internet-connected device.

Better manage on-site capacity.

You’ll be able to control the number of people on-site at any one time — helping you guarantee visitor safety, provide better customer service, and ease the pressure on your staff.

Increase your efficiency with simple data.
You can collect data that helps you better understand your customers, measure staff and service utilisation, reduce wait times, and improve your resource allocation.

The best part? The data is easy to understand and requires no configuration.
Better understand your customers.

With the data you capture from walk-in appointments, you’ll be able to build detailed customer profiles, understand pain (and plus) points, and get actionable insights that help you improve your service.

Save time. Boost productivity.

In seconds, you can access all the visitor information you need. You can also automate the entire booking process and enable your visitors to self-serve — saving you time and boosting your productivity.

Deliver personalised experiences with ease.

You’ll have access to all the information you need to deliver personalised experiences at scale. Just log in to the admin portal, click 3 times, and you’ll see detailed customer profiles that help you improve the visitor experience.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.
The proof is in the bookings.
We’ve made it easy for the customers and staff of over 40 organisations to make and manage more than 5,000,000 bookings since 2019.
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+
Organisations
0
+
Bookings 

Organisations that trust us.

You'll be in good company.
1 2 3

Household Waste & Recycling Centre

A Booking System Built For Household Waste & Recycling Centres. 

Since 2019, we've helped 65 recycling centres increase site efficiency and cut costs with a  purpose-built booking system. 

HWRC booking system graph
HWRC WORKER WITH IPAD FOR BOOKING SYSTEM

Don't just take our word for it

 

Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.

Here's how we can help you 

Increase site efficiency
With pre-defined booking slots, you can control the number of visitors on-site, helping you spread demand evenly, improve resource planning, and eliminate queues. 

What's more, with automated reminders, same-day bookings, re-released slots, and a 20-second cancellation process — you can limit wasted capacity and reduce no-shows by up to 62%.
WRWA screenshot of booking journey for HWRC
Screenshot of WRWA booking journey


Cut costs
With customisable booking rules, address lookup, data validation, blocklist functionality, and more — you can stop service misuse and reduce site usage. 

What's more, with in-depth utilisation reports, you'll be able to optimise your resource planning and reduce wasted capacity. 
You'll also be able to automate time-consuming admin tasks like manually checking in visitors, recording information, sending communications, and more.  

Improve the resident experience
In 60 seconds, your customers can book an appointment via their mobile, tablet, or desktop. 

In 20 seconds, they can cancel, amend, or re-schedule their booking — making it easier than ever to self-serve. 

Your visitors will also benefit from reduced wait times, clearer (and more frequent) communications, a better on-site experience, and more. 
WRWA screenshot of tip booking journey


Recent success stories 

Western Riverside Waste Authority

Following a successful 6-month trial, WRWA has saved over £200,000 and eliminated queues that at times tailed back over half a mile. What's more, 98% of residents found it "extremely easy" to make a booking, and 88% voted to retain the system.

re3 Waste Partnership

re3 operate two Household Waste Recycling Centres that see over 7,500 visitors a week. Since going live, re3 has: achieved a 98% visitor satisfaction rate, reduced site visits by 53%, increased their recycling rate by 3.5%, and minimised wasted capacity. 

Kent County Council

Since going live, Kent County Council has managed over 1 million bookings across 18 Recycling Centres. In a recent consultation report, the council say that since implementing booking tech, they've been able to: reduce queuing, increase efficiency, and deliver a better resident experience.   


Core Features 

Users can make, cancel, or amend a booking online in less than 60 seconds
Automated notifications/reminders sent via email and SMS
Address lookup to stop non-residents from using your site(s)
Ability to edit opening times, number of slots, and more (all in real-time) 
Ability to set complex booking rules (i.e. limiting the number of bookings made by each household per week)
Fully customisable booking questions and data capture (with validation)
Built-in reporting (entry-level and advanced options available)
Option to integrate with on-site ANPR to automate vehicle access
Flexible booking schedules and slot allocations to allow each site to operate individually
Blocklist function to stop banned vehicles from making a booking
Ability to book multiple vehicle types (cars, vans, hire vehicles, etc.)
Ability to manage bookings for multiple locations and waste streams in one place, with just a few clicks
Bulk cancellation module for shutting sites at short notice
Fully compliant with ISO20071, GDPR, and PCI payment standards 
Automated registration checker for validating bookings
Ability to integrate with your current enterprise systems, calendar apps, and more
Ability to integrate with payment systems for trade waste
Full white-label branding

What's next for waste management? 

On the 16th of December, we brought together waste managers from 90+ sites to discuss the future of waste disposal.

 In a series of short talks, our guest speakers share their future plans and how their organisations have used technology to modernise their waste services
We’re a G-Cloud 12 Supplier — so you can purchase with ease, speed, and confidence. 

With countless public sector projects under our belt, we’ve got the experience to help you digitally transform your waste services.
The proof is in the bookings
Since 2019, we’ve facilitated over 4,000,000 bookings for 65 recycling centres.

0
+
sites
0
+
bookings made 

Can't see what you're looking for?  

This is just a flavour of what we can do to boost the efficiency of your recycling centre(s). 

If you'd like to roll-out a feature that you can't see above, drop us a line — chances are we've delivered something similar before. 

Organisations that trust us


1 2 3

Household Waste & Recycling

A Booking System Built For Household Waste & Recycling Centres. 

Since 2019, we've helped 65+ recycling centres increase site efficiency and cut costs with a  purpose-built booking system. 

HWRC booking system graph
HWRC WORKER WITH IPAD FOR BOOKING SYSTEM

Don't just take our word for it

 

Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.

Here's how we can help you 

Increase site efficiency
With pre-defined booking slots, you can control the number of visitors on-site — helping you spread demand evenly, improve resource planning, and eliminate queues. 

What's more, with automated reminders, same-day bookings, re-released slots, and a 20-second cancellation process — you can limit wasted capacity and reduce no-shows by up to 62%.
WRWA screenshot of booking journey for HWRC
Screenshot of WRWA booking journey


Cut costs
With customisable booking rules, address lookup, data validation, blocklist functionality, and more — you can stop service misuse and reduce site usage. 

What's more, with in-depth utilisation reports, you'll be able to optimise your resource planning and reduce wasted capacity. 
You'll also be able to automate time-consuming admin tasks like manually checking in visitors, recording information, sending communications, and more.  

Improve the resident experience
In 60 seconds, your customers can book an appointment via their mobile, tablet, or desktop. 

In 20 seconds, they can cancel, amend, or re-schedule their booking — making it easier than ever to self-serve. 

Your visitors will also benefit from reduced wait times, clearer (and more frequent) communications, and a better on-site experience. 
WRWA screenshot of tip booking journey


Recent success stories 

Western Riverside Waste Authority

Following a successful 6-month trial, WRWA has saved over £200,000 and eliminated queues that at times tailed back over half a mile. What's more, 98% of residents found it "extremely easy" to make a booking, and 88% voted to retain the system.

re3 Waste Partnership

re3 operate two Household Waste Recycling Centres that see over 7,500 visitors a week. Since going live, re3 has: achieved a 98% visitor satisfaction rate, reduced site visits by 53%, increased their recycling rate by 3.5%, and minimised wasted capacity. 

Kent County Council

Since going live, Kent County Council has managed over 1 million bookings across 18 Recycling Centres. In a recent consultation report, the council say that since implementing booking tech, they've been able to: reduce queuing, increase efficiency, and deliver a better resident experience.   


Core Features 

Users can make, cancel, or amend a booking online in less than 60 seconds
Automated notifications/reminders sent via email and SMS
Address lookup to stop non-residents from using your site(s)
Ability to edit opening times, number of slots, and more (all in real-time) 
Ability to set complex booking rules (i.e. limiting the number of bookings made by each household per week)
Fully customisable booking questions and data capture (with validation)
Built-in reporting (entry-level and advanced options available)
Option to integrate with on-site ANPR to automate vehicle access
Flexible booking schedules and slot allocations to allow each site to operate individually
Blocklist function to stop banned vehicles from making a booking
Ability to book multiple vehicle types (cars, vans, hire vehicles, etc.)
Ability to manage bookings for multiple locations and waste streams in one place
Bulk cancellation module for shutting sites at short notice
Fully compliant with ISO20071, GDPR, and PCI payment standards 
Automated registration checker for validating bookings
Ability to integrate with your current enterprise systems, calendar apps, and more
Ability to integrate with payment systems for trade waste
Full white-label branding

What's next for waste management? 

On the 16th of December, we brought together waste managers from 90+ sites to discuss the future of waste disposal.

 In a series of short talks, our guest speakers share their future plans and how their organisations have used technology to modernise their waste services.
We’re a G-Cloud 12 Supplier — so you can purchase with ease, speed, and confidence. 

With countless public sector projects under our belt, we’ve got the experience to help you digitally transform your waste services.
The proof is in the bookings
Since 2019, we’ve facilitated over 4,000,000 bookings for 65+ recycling centres.

0
+
recycling centres
0
+
bookings made 

Can't see what you're looking for?  

This is just a flavour of what we can do to boost the efficiency of your recycling centre(s). 

If you'd like to roll-out a feature that you can't see above, drop us a line — chances are we've delivered something similar before. 

Organisations that trust us


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Event & Course Bookings

Location Based

Make and manage event bookings with just a few clicks.

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Your customers can book tickets to your event with 6 clicks. Your staff can manage every aspect of your event in one place — in less than 90 seconds. It’s that simple.

Save time. Improve efficiency.

Improve your productivity with an AI-powered scheduling engine that automates time-consuming admin duties like booking and re-allocating tickets, managing waiting lists, sending communications, logging information, and more.

Create an event in 4 minutes.

You can create an event in 4 minutes. With the event builder tool, you’ll be able to easily configure your booking questions, set event rules, allocate resources, customise your communications, and more.

Control your event with 4 clicks.

You can set intelligent event rules to manage physical spaces, booking limits, cancellation timeframes, special offers, and more. Rules take less than 30 seconds to set up, and once configured — our AI-powered scheduling engine will do the rest.

Make smarter decisions with simple data.

Improve your efficiency with simple, out-of-the-box reports that track attendance, cancellations, queue times, staff utilisation, and more. 

You can also schedule customised follow-up surveys to get a well-rounded overview of your event.
Manage your entire event. In one place. In seconds.
You can manage multiple events, locations, resources, attendees, and more. The best part? You can do it all in one place, in 90 seconds.
Make it easy for your customers to self-serve.
In 60 seconds, your customers can book tickets for your event via their mobile, tablet, or desktop.

In 20 seconds, they can cancel, amend, or re-schedule that booking— making it quick (and easy) to self-serve.
Manage lots of different events? Not a problem.
Whether your event is large or small, one-off or recurring, free or paid — we’ve got you covered. 

Your staff can easily manage multiple events (in real-time) using a centralised events calendar.
Take the stress out of ticketing.
You can make things easy for your customers by offering multiple ticket options, including PDF tickets, bar codes, eTickets, and more. 

You can also set rules to specify when tickets are released, e.g. early bird or first release, and build pools for different ticket types, like seated or standing.
Last-minute cancellations? No problem.
Your customers can add themselves to an automated waiting list. You set the re-allocation rules, e.g. first-in-line, first-come-first-served, or priority-based — and our AI-powered scheduling engine will re-allocate tickets for you.

A flexible system that keeps you efficient.

In under 30 seconds, you can edit your journey by altering the booking questions, adding or removing stages of the booking process, altering event information, making adjustments to your resourcing, and more.

All the information you need is 3 clicks away. 

Improve your service visibility with a real-time event calendar that tells you everything you need to know — including event dates and times, allocated resources, number of attendees, venue capacity, location, and more.

Booking solutions that reflect your brand.

You’ll get a booking journey that helps you deliver a consistent user experience. You can incorporate all of your brand elements, use your custom domain, personalise communications, and send branded tickets to provide the experience your customers expect.

Better understand your customers.

You’ll have all the data you need right at your fingertips. In seconds, you can see detailed attendee profiles with information on past communication history, scheduled bookings, previous event bookings, check-in status, and more.
An extendable platform with 30+ integrations.
You’ll have control over a tech stack that uses RESTful APIs. So your booking solution will connect seamlessly with your existing payment gateways, calendar apps, enterprise apps, marketing tools, and more — helping you to work more efficiently.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.
The proof is in the bookings.
We’ve made it easy for the customers and staff of over 40 organisations to make and manage more than 5,000,000 bookings since 2019.
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What our customers say

Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.