On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Kent County Council, Waste Business Partnership Manager
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
re3 Monitoring and Performance Officer
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Chairman of the Riverside West Residents Association
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
General Manager, Western Riverside Waste Authority
Make things easy for your users.
In 60 seconds, users can make a booking directly through your website. If their situation changes, they can amend their booking in 20 seconds or less.
Your booking solution will be quick, easy to use, and meet the Web Content Accessibility Guidelines (WCAG 2.1 AA). We’ll continually test it to make sure that it's fully accessible across multiple devices and browsers.
You get access to real-time data that tells you how to optimise workforce planning, boost efficiency, and improve the customer experience. We'll simplify the data so that you can make better decisions.