Kent County Council wanted to manage all available services across their 9 parks and facilities.
In addition, Kent Country Parks wanted to find a single system that could provide online bookings for all of their services. This included, birthday parties, team building activities, group activities, venue hire, events, training courses and parking permits. The overarching challenges were:
• Higher income target for the following year
• High volume of phone calls, resulting in stress on resources
• Lack of visibility on availability and bookings
The solution requirements were clear: Kent County Council was looking for a booking system that could accommodate multiple services, across multiple locations with complex resourcing requirements.
BookingLab worked closely with their customer experience team to understand and design a solution that was fit for purpose.
Learn how we transformed the way services were managed by downloading our case study.
Increase in channel shift...
...to digital self service.
Reduced office admin...
... to let staff focus on service delivery and promotion
... across bookable services.