In an era where companies struggle to harmonise digital and in-person interactions, JRNI is bridging the digital-to-physical divide, enabling organisations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty and customer lifetime value.
JRNI unifies the customer journey across channels, and lines of businesses, driving compelling human connections that multiply revenue and deepen loyalty.
With JRNI's Customer Journey Management Platform, consumers engage with services via the channel of their choice.
The platform offers a number of modules including Appointments, Events, Training Courses, Queuing, Call Center and Insights to deliver world-class customer experiences.
At the heart of the platform is a powerful Scheduling Engine, purpose-built to tackle the complexity for scheduling appointments, events and queues simultaneously.
The Data and Analytics layer powers the Insights module to deliver data-driven decisions, enabling continuous optimization of resources and improvement of customer experiences.
The Integration Layer enables standard integration connections with CRM, payments, calendar, SSO and other third party systems.
The platform is built on a modern tech stack and RESTFul API’s ensuring proven scalability, security and continuous innovation.