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Organisations that trust us.

You'll be in good company. 

How we help healthcare organisations.

Improve patient experience.
In 60 seconds, your patients can book an appointment from anywhere, at any time, using their mobile, tablet, or desktop. 

In 20 seconds, they can amend it. 

You can also reduce wait times by using real-time data to optimise appointment structures and set time buffers.
6 clicks: booking made.
Your patient will select a service or location — choose a date and time — complete the booking form — confirm their booking — and that’s it: job done, booking made.

It’s that simple.
Easily manage bookings at scale.
You can manage all of your appointments in one place.

With a drag-and-drop interface and a configurable, real-time calendar view, you can organise bookings for different services, locations, staff members, and resources — all with just 4 clicks.
Save time.
Reduce your workload by automating time-consuming admin duties like scheduling appointments, recording patient information, sending communications, and more.

Deliver a seamless online/offline experience

You can switch seamlessly between online and offline appointments to better utilise clinic capacity and improve the patient experience. 

Your staff can manage both types of appointments in seconds, using a centralised calendar view. Your patients can book an appointment with 6 clicks and attend it with just 1.

Make better decisions with simple data.

Increase the efficiency of your clinics and improve your resource allocation with real-time reports that track appointment durations, wait times, staff utilisation, bookings by channel, and more.

All the information you need. In one place.

You’ll have access to patient information before, during, and after each appointment. Just log in to the admin portal, click 3 times, and you’ll see detailed patient profiles, past appointment outcomes, scheduled appointments, and more.

A 20-second check-in process.


Say goodbye to inefficient check-in processes and reduce wait times by enabling your patients to check-in via their smartphone, tablet, or by simply scanning a QR code.

Connect your workflows.  Operate more efficiently.
You'll have control over a tech stack that uses RESTful APIs, so your booking solution will integrate seamlessly with your existing patient record systems, NHSmail, calendar apps, communication platforms, and more.

A flexible system that keeps you efficient.

In under 30 seconds, you can edit your booking journey by revising appointment structures, altering booking questions, and adding or removing: services, locations, and resources.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.

Potential use cases include:

Phlebotomy Appointments
Mental Health Appointments
X-Rays and Scans
Flu Jabs
Counselling
GP Appointments
Sexual Health Appointments
COVID-19 Testing
Physio Appointments

Don’t see what you’re looking for?

These are just a few use cases. If you can’t find what you’re looking for, drop us a line. If it’s an appointment-based healthcare service that requires an enterprise-grade booking system, we’ll be able to help.

What our customers say

Kirsty Bareham
Kent Council, Business Development Officer, Waste Management
A recent customer survey of 9,000 residents told us that 97.5% of respondents who booked using the bookinglab system found it extremely or quite easy.
Sarah Innes
re3 Monitoring and Performance Officer
The bookinglab solution has enabled the use of real-time records on site. As a result, re3 residents can more easily cancel any unwanted bookings, so that these can be made available to someone else, allowing our sites to operate more efficiently.
Michelle Cheetham
Project Lead, Barnsley Metropolitan Borough Council
We’ve always found that bookinglab have a very flexible and supportive approach. They have always been keen to work with us to ensure we maximize the benefits to be accrued from the design and implementation of the solution.
Peter Wedlake
Cycle Training Manager, Kent Adult Cycling
The system provides us with the flexibility to adjust courses to meet demand and accommodate resourcing difficulties. Our customers are able to self-serve 24 hours per day, and also change their bookings without any need to resort to email/telephone contact to the office.
Hazel Shaw
Head of Customer Support & Development, Barnsley Metropolitan Borough Council
Enabling our customers to use a simple online process to book an appointment has been met with huge success, this has fast become the channel of choice for their requests for our service, and the support from bookinglab throughout the project was excellent.
Helen Page
Interim Head of Development, Kent County Council
Our booking system gives us complete control and transparency across all of our services, ensuring that resources are used most efficiently.
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