Local & Central Government

Organisations that trust us.

You'll be in good company.
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We’re a G-Cloud 12 Supplier — so you can purchase with ease, speed, and confidence. 

With over 40 public sector projects under our belt, we’ve got the experience to help you increase efficiency, improve the user experience, and reduce costs.
We’re included in the Digital Outcomes and Specialist 5 Framework. 

So you can rest assured that you’ll be getting a booking solution that meets the highest quality (and security) standards.

How we help the public sector.

Household waste and recycling centres.
We’ve helped over 60 Household Waste Recycling Centres to reduce traffic build-up, prevent site misuse, and improve the resident experience. 

With this solution, you’ll be able to increase your efficiency, make it easy for residents to self-serve, automate vehicle access, and reduce staff workloads.
1-2-1 appointments.
You can make scheduling and managing 1-2-1 appointments quick and easy.

With 4 clicks, You’ll be able to control your in-person (and virtual) appointments, manage multiple locations, staff members, services, and more.

Your residents will be able to make a booking in under 60 seconds and amend it in less than 20.
It’s that easy.
Pool car booking.
Increase the efficiency and sustainability of your fleet, reduce travel costs, and save your staff time with an easy to use pool car booking solution that helps you improve vehicle allocation, optimise your fleet size, and increase fleet visibility.

Courses and events.

Your residents can book tickets to your event with ease.

Your staff can manage multiple events, locations, resources, and attendees — in one place, in less than 90 seconds.

With automated waiting lists, virtual queuing, real-time reports, automated communications, and more — you can easily manage events at scale. 

Room and desk bookings.

You can manage your rooms, desks, and facilities, in one place, in under 30 seconds. Staff, without technical skills, can book using their mobile, tablet, or desktop.

With a real-time calendar view and a configurable back-end, you’ll be able to limit access to specific users, alter booking structures, and more — helping you to stay flexible.

Central Government.

From consular appointments and passport services to land registry and citizenship appointments — we’ve helped large government departments to reduce costs, increase efficiency, and improve the user experience.

Pest Control.

With a simple drag-and-drop interface, you can quickly manage bookings for multiple pest types, zones, staff members, equipment, and more. In under 60 seconds, you can alter your services, re-allocate staff members, and set rules on re-visits, appointment lengths, payment criteria, and more.

Registrars.

In 60 seconds, you can manage multiple appointment types, marriage certificates, diaries, locations, and payments — all in one place. You can also set booking rules, automate admin tasks, send automated communications, and improve your efficiency with real-time data.

County Parks and Open Spaces.

Whether it’s group activities, birthdays, facility hire, or something else — you can manage multiple booking types using a single calendar view. You’ll also be able to manage different pricing schemes, locations, staff members, resources, and more — all with just a few clicks.

Bulky Waste Collection.

Increase your efficiency with a flexible booking system that allows you to set rules on what can be collected, control service access, optimise route planning, automate communications, take payments, and more.

Book a free demo

Other use cases include:

Sports Pitch and Leisure Facilities
Library Services
Funerals
Adult Social Care
Citizen Services
Training Courses
Family Hubs
Taxi Licensing
COVID-19 Testing

Don’t see what you’re looking for?

These are just a few use cases. If you can’t find what you’re looking for, drop us a line. If it’s a public sector service that requires an enterprise-grade booking system, we’ve likely delivered a solution for it.

Customer success stories

Kent County Council

Kent County Council have managed over 1 million booking across 18 Household Waste Recycling Centres. They’ve also: reduced traffic build-up in the local area, increased operational efficiency, improved the resident experience, and reduced staff workloads.

Barnsley Council

Barnsley Council manages over 1000 bookings each month across 7 different services. After implementing a scalable booking system, they’ve been able to save their staff time, increase efficiency, and make their services more accessible.

re3 Waste Partnership

re3 operate two Household Waste Recycling Centres that welcome over 7,500 visitors each week. Since going live, re3 have: improved the visitor experience, reduced queuing, increased their recycling rate, and reduced staff workloads.

Healthcare

Organisations that trust us.

You'll be in good company. 

How we help healthcare organisations.

Improve patient experience.
In 60 seconds, your patients can book an appointment from anywhere, at any time, using their mobile, tablet, or desktop. 

In 20 seconds, they can amend it. 

You can also reduce wait times by using real-time data to optimise appointment structures and set time buffers.
6 clicks: booking made.
Your patient will select a service or location — choose a date and time — complete the booking form — confirm their booking — and that’s it: job done, booking made.

It’s that simple.
Easily manage bookings at scale.
You can manage all of your appointments in one place.

With a drag-and-drop interface and a configurable, real-time calendar view, you can organise bookings for different services, locations, staff members, and resources — all with just 4 clicks.
Save time.
Reduce your workload by automating time-consuming admin duties like scheduling appointments, recording patient information, sending communications, and more.

Deliver a seamless online/offline experience

You can switch seamlessly between online and offline appointments to better utilise clinic capacity and improve the patient experience. 

Your staff can manage both types of appointments in seconds, using a centralised calendar view. Your patients can book an appointment with 6 clicks and attend it with just 1.

Make better decisions with simple data.

Increase the efficiency of your clinics and improve your resource allocation with real-time reports that track appointment durations, wait times, staff utilisation, bookings by channel, and more.

All the information you need. In one place.

You’ll have access to patient information before, during, and after each appointment. Just log in to the admin portal, click 3 times, and you’ll see detailed patient profiles, past appointment outcomes, scheduled appointments, and more.

A 20-second check-in process.


Say goodbye to inefficient check-in processes and reduce wait times by enabling your patients to check-in via their smartphone, tablet, or by simply scanning a QR code.

Connect your workflows.  Operate more efficiently.
You'll have control over a tech stack that uses RESTful APIs, so your booking solution will integrate seamlessly with your existing patient record systems, NHSmail, calendar apps, communication platforms, and more.

A flexible system that keeps you efficient.

In under 30 seconds, you can edit your booking journey by revising appointment structures, altering booking questions, and adding or removing: services, locations, and resources.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA). It will also comply with ISO 27001 and have a guaranteed up-time of 99.95% or higher.

Potential use cases include:

Phlebotomy Appointments
Mental Health Appointments
X-Rays and Scans
Flu Jabs
Counselling
GP Appointments
Sexual Health Appointments
COVID-19 Testing
Physio Appointments

Don’t see what you’re looking for?

These are just a few use cases. If you can’t find what you’re looking for, drop us a line. If it’s an appointment-based healthcare service that requires an enterprise-grade booking system, we’ll be able to help.

What our customers say

Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.

Education

Education

Save time, improve resource allocation, and make it easy for students and staff to schedule and manage bookings.

Education
Education
Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."

How we help schools, colleges, and universities.

1-2-1 Appointments.
With a drag-and-drop interface and a centralised calendar view — you’ll be able to manage your in-person and virtual appointments in one place, in 30 seconds or less.

In 60 seconds or less, your students and colleagues can book an appointment with you at any time, from anywhere, on any device — making the booking process quick and easy for everyone.
Events, Courses, and Seminars.
You’ll have everything you need to create, manage, and host both in-person and virtual events. 

With 6 clicks, your students and staff can book tickets to your event, course, or seminar. 

Your admin team can manage multiple events, locations, staff members, waiting lists, communications, and payments — all in one place, in less than 90 seconds.
Room and Facility Bookings.
Your admin team can manage bookings for your rooms, desks, and facilities — in one place, in 30 seconds. 

Your students and staff can make a booking in 60 seconds using their mobile, tablet, or desktop. 

With a fully configurable back-end and real-time calendar view, you'll be able to restrict access to specific users, set time limits, allocate internal accounting codes, and more.

Extracurricular Camps and Activities.

In 30 seconds, you can set intelligent rules to manage booking limits, multi-child discounts, waiting lists, camp durations, pick up times, and more. 

You’ll also be able to manage multiple activities, locations, resources, payments, and tickets, all in one place, with just a few clicks.

Student Services.

You'll be able to switch seamlessly between online and offline channels to make your service more accessible, reduce no-shows, increase efficiency, and save your staff time. 

Whether you deliver your services face-to-face, through a third-party app, or our in-built video hosting — you’ll have everything you need to manage and host all of your multi-service bookings in one place.

Potential use cases include:

Room and Desk Bookings
Sports Pitch and Facilities Bookings
Internal Appointments
Events (in-person and online)
Training Courses (in-person and online)
Workshops (in-person and online)
Seminars (in-person and online)
Graduations
Holiday Camps, Activity Clubs, and School Trips

Don’t see what you’re looking for?

These are just a few use cases. If you can’t find what you’re looking for, drop us a line. If it’s a service that requires a scalable booking system, we’ll be able to help.

You can start taking bookings quickly, without any hassle.

Your booking solution will be easy to use, delivered quickly, and designed to fit seamlessly into your existing operation. It will connect with your current enterprise apps, payment software, personal calendar apps, and more so that you can work faster.

All the information you need is 3 clicks away.

Increase the visibility of your service with out-of-the-box reports that tell you everything you need to know to improve your efficiency, optimise your resource allocation, and reduce costs.

A flexible booking system that keeps you efficient.

In 30 seconds, you can edit your journey by altering the booking questions, adding or removing stages of the booking process, changing your service offering, making adjustments to your resources, and more.

Accessible. Secure. Reliable.

Your booking solution will meet or surpass the Web Content Accessibility Guidelines (WCAG 2.1 AA), comply with ISO 27001, meet PCI payment standards, and have a guaranteed up-time of 99.95% or higher.

Organisations that trust us.

You'll be in good company. 

1 2 3

Private Sector

Organisations that trust us.

You'll be in good company. 

1 2 3

How we help the private sector.

1-2-1 Appointments.
In 60 seconds, your customers can book an appointment via their mobile, tablet, or desktop. In 20 seconds, they can cancel, amend, or re-schedule it.

What’s more, with a simple drag-and-drop interface, you can manage multiple appointment types, locations, services, resources — and more, all with just 4 clicks.
Virtual Appointments.
You can switch seamlessly between online and offline channels to improve the customer experience and better utilise your in-person capacity.

Your staff can make, manage, and host multiple appointments, in one place, in under 30 seconds.

Your customers can book an appointment with 6 clicks and attend it with just 1.

Pool Car Booking.

Increase the efficiency of your fleet, reduce travel costs, and save your staff time with a pool car booking solution that helps you improve vehicle allocation, optimise fleet size, and increase fleet visibility. 

Mobile Workforce Bookings.

Increase your efficiency with a booking solution that calculates staff availability based on location data, work zone, business rules, and real-time travel information to save you time and improve the customer experience.

Events.

Your customers can book tickets to your event with 6 clicks. You can manage multiple events, locations, resources, attendees, and more — all in one place, in 90 seconds or less.

Use cases include:

Training Courses
Retail Appointments
In-store services
Activities and Tours
Financial Services
Legal Services
Car Park Booking

Can’t see what you’re looking for?

These are just a few use cases. If you can’t find what you’re looking for, drop us a line. If it’s an appointment-based service that requires an enterprise-grade booking system, we’ll be able to help.

What our customers say

Mark Broxup
General Manager, Western Riverside Waste Authority
From our trial, we wanted to achieve two things. Our first objective was to control site usage and redistribute visits. Our second was to reduce the material delivered to the centre by stopping non-resident site usage. In the 6-months the system was in place, we achieved all of this (and more). Based on these results and various visitor satisfaction surveys, our members voted to keep the system in place long-term.
Kirsty Bareham
Kent County Council, Waste Business Partnership Manager
On the whole, the booking system has been well received. In a recent survey of 9,000 residents, 97.5% of respondents found the system "extremely" or "quite easy" to use.
Sarah Innes
re3 Monitoring and Performance Officer
bookinglab have worked with re3 to make the system work for residents, site staff, and office workers. Importantly the solution has enabled the use of real-time records on-site — meaning that re3 residents can more easily cancel any unwanted bookings so that these can be made available to someone else, allowing our site to operate more efficiently.
Mark Nelson
Chairman of the Riverside West Residents Association
"From the residents I've spoken to, the trial has been an overwhelming success, with far less noise from cars on the road, less pollution, fewer queues blocking our entry/exit to the car park and much more perceived control."