Registrars Booking Service: The Customer Benefits

Ben Jones
29 May 2024
Est. Reading: 2 minutes
Updated: 30 May 2024

Product Launch Announcement: Registrars Booking Service

We're excited to introduce our latest innovation — the GovBook | Registrars and Ceremonies Booking Service.

We've collaborated with some of the largest and most progressive registrars teams in the UK to create an innovative, all-in-one Registrars and Ceremonies Management Solution that is proven to:

  • Increase operational efficiency
  • Reduce costs, and
  • Improve the customer experience

It does this by:

  • Streamlining and automating admin processes ​
  • Autonomously managing service complexity and increasing first-time resolution rates​
  • Enhancing data collection and reporting
  • Improving service access and so much more

While the system delivers a best-in-class experience for both staff and customers — for the purposes of this blog, we'll focus on the customer-centric features that have helped our community transform how citizens access Registrar services.

However, if you'd like to learn more about the internal benefits this system delivers, click here.

Now, without further ado — let's dive into how the system can help you deliver a best-in-class customer experience.

You can deliver quick and easy self-service. 24 hours a day.

With intelligent rule-based workflows, custom guidance messaging, automated comms, multi-service bookings, and MyAccount functionality, you can deliver a (simple) end-to-end experience and reduce failure demand.

You can create two-way communication channels.

You can send custom notifications for trigger events like confirmations, reminders, amendments, document updates, and payment links. You can also provide in-journey guidance with signposting and terms and conditions, and users can give feedback through built-in follow-up surveys.

Your service will be accessible, secure, and reliable.

Your Registrars and Ceremonies booking system will comply with WCAG 2.2 AA, ISO 27001 and Cyber Essentials Plus. It will also have a guaranteed uptime of 99.95% or higher.

Your system will adhere to GDS design standards.

Your Registrars and Ceremonies Booking System will be built on the GDS Design Principles — so you can rest assured that users will benefit from a well-designed, fully accessible experience from start to finish. 

You can deliver a consistent experience no matter the channel.

Your call centre team can book callers via an intuitive back-end workflow that includes guidance messaging, rule-based workflows, override permissions and more. This allows you to deliver a consistently good customer experience across multiple channels.

You'll benefit from unrivalled connectivity.

Connect our booking system with your existing payment gateways, digital platforms, communications providers, calendar tools, inventory management systems and more to hide complexity and deliver a seamless front-end experience.

You can streamline the onsite check-in process.

To reduce wait times and streamline the arrival process, you can enable customers to check in via a mobile/tablet app or a kiosk screen.

Learn more:

This was just a super quick introduction to how our new Registrars and Ceremonies Booking System is transforming the way customers access council registrar services.

If you'd like to learn about the full feature suite or see the system in action, click here.

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