Our team help simplify complex business requirements to enable online bookings and payments. Working together, we personalise customer experiences and enable system integration, making the transition feel seamless.
Delivered using a leading booking technology with added value services, our booking capabilities include appointments, events, training courses, resource bookings and queuing management.
We really care about the finished product and the impact this can have. Over the past 4 years we have adopted many new ways of working and we are continuously looking to improve. Last year we embraced accessibility, this has enabled us deliver compliance to public sector organisations.
DYNAMIC & LOCATION BASED
EVENT & COURSE
Managing appointment based services can be challenging. We work with businesses to easily adopt self-service without re-inventing the wheel. We have helped many services move from offline to online.
From a customer perspective, we help provide a booking journey that is best aligned to your service area. As a back office user, we can support you working with a new technology and help you get the most possible from system rich with operational data.
It doesn’t matter how big your field team is, calculating the best way for them to complete their appointments can be complicated – particularly when new jobs are coming in daily.
Helping organisations with a mobile workforce is an area we know well. We are able to deliver solutions that combine both geospatial data and bookings. This allows us to provide accurate real-time availability that balances both customer choice and field efficiency.
Putting together a course or event takes a lot of time and effort. That’s why we want to help make the process of booking and managing delegates as simple as possible so that staff time can be better used.
We deliver services that support the adoption of an online course and event system. Working closely with marketing, our team ensures that our solutions effectively reflect your brand, and deliver a memorable customer experience. We can also provide integration to over 50 systems, including payments and single sign on, which allow you to focus resource on what counts… the events.
We are passionate in delivering accessible journeys that everyone can use. At BookingLab we strive to deliver all our solutions to national web accessibility standards
The JRNI technology stack enables us to provide tailored customer booking journeys, wrapped in with unique branding. To support staff, the platforms delivers a configurable solution with powerful administration tools and automation.
Successful booking systems can drive revenue, 80% of appointments covert to revenue.
It has been proved that pre booked appointments results in 80% of customers experiencing shorter wait times, thus improving customer experience.