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Barnsley Metropolitan Borough Council wanted to enable a digital channel shift for their Registration Services - allowing citizens to book appointments using a simple online process.

• To develop easy to access, online services available across all devices

• To better manage customer demand and staff utilisation

• To measure customer satisfaction across services

Download our case study to see how our solution helped the council meet their goals. 

Learn how we transformed the way services were managed by downloading our Barnsley Metropolitan Borough Council Case Study.

49%

Increase in channel shift...

...to digital self service.

Reduced office admin...

... to let staff focus on service delivery and promotion.

85%

Customer satisfaction...

... across bookable services.