Barnsley Metropolitan Borough Council works hard to serve over 243,300 residents in the north of England. They wanted to enable a digital channel shift for their Registration Services by allowing citizens to book appointments using a simple online process.
Download our case study to see how our solution helped them to meet their goals.
49%
Increase in channel shift...
...to digital self service.
Reduced office admin...
... to let staff focus on service delivery and promotion
85%
Customer satisfaction...
... across bookable services.
