Barnsley Metropolitan Borough Council wanted to enable a digital channel shift for their Registration Services - allowing citizens to book appointments using a simple online process.

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• To develop easy to access, online services available across all devices

• To better manage customer demand and staff utilisation

• To measure customer satisfaction across services

Download our case study to see how our solution helped the council meet their goals. 

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Learn how we transformed the way services were managed by downloading our Barnsley Metropolitan Borough Council Case Study.

49%

Increase in channel shift...

...to digital self service.

Reduced office admin...

... to let staff focus on service delivery and promotion.

85%

Customer satisfaction...

... across bookable services.