Is Your Registrars and Ceremonies Booking System Costing You Money?

How does your registrars and ceremonies booking system affect your bottom line?

Every inefficiency costs your council money.

Outdated booking systems waste staff time, create revenue leaks, and drive up admin costs.

If your system can’t capture revenue efficiently, eliminate manual work, or optimise resources, you’re paying the price—without even realising it.

Unlock New Revenue Streams

A booking system should do more than schedule appointments—it should capture every revenue opportunity.

Statutory services demand a human-first approach, but that doesn’t mean leaving money on the table.

One council in our network raised statutory service revenue by £340K by streamlining payments and maximising certificate upsells.

Most councils miss out on their biggest revenue stream: ceremonies.

The problem? Slow, outdated systems. No upfront payments. Lost upsell opportunities.

The result? Missed revenue. Wasted capacity. Frustrated customers.

Councils compete with private-sector expectations. Residents don’t wait for clunky systems. If the process is slow, they abandon bookings.

Today’s customers expect to:

Find availability instantly—no delays, no confusion.
Make payments upfront—no invoices, no debt chasing.
Add extras seamlessly—from priority bookings to premium venues.
Connect with staff when needed—without having to call.

If your system can’t deliver that, you’re losing money.

What you need:

Built-in Payment Processing – Lock in revenue with upfront payments.
Integrated E-commerce – Sell certificates, packages, and services inside the booking flow.
Upsell Opportunities – Offer priority slots, premium venues, extended ceremonies.
Dynamic Pricing – Charge premium rates for peak times.
Optimised User Experience – The seamless, intuitive design customers expect.
Customisable Fees and Deposits – Set non-refundable deposits and flexible payment options.
Automated Fee Adjustments – Adjust pricing based on lead time, location, or service type.
Real-Time Availability – Fill gaps to maximise capacity.
Two-Way Comms Tools – Automated SMS, email, and MS Teams alerts keep customers and staff in sync.

Why settle for ‘good enough’ when your system could drive real growth?

Full Financial and Operational Control

More revenue starts with better financial control.

If you can’t track payments, revenue, and performance in real time, you’re losing money without knowing it.

Here’s how a fit-for-purpose system transforms financial oversight:

Financial Insights and Payment Logs – Track every pound in and out in real time. No more missing payments. No more revenue leaks.
Automated Revenue Reconciliation – No more manual errors. Instantly match payments to bookings and stop revenue slipping through the cracks.
KPI Monitoring and Performance Dashboards – Track service and statutory KPIs with automated, real-time reports.
Customer Trends and Booking Insights – Identify peak demand, adjust pricing, and refine services based on data.

A powerful booking system isn’t just a calendar—it’s a decision-making tool.

Slash Costs. Maximise Efficiency

Every hour of manual admin is money down the drain.

Your system should cut hours of wasted work every week—so your team can focus on high-value tasks, not admin headaches.

Here’s how you can turn wasted time into savings:

Automated Workflows – Eliminate hours of repetitive admin every week. No more manual intervention. No more chasing.
Smarter Staff Allocation – Fill registrar schedules efficiently, eliminating underutilised hours and unnecessary costs.
Self-Service Booking – Customers book, pay, and manage their own appointments, freeing staff for priority tasks.
Built-in Compliance – Auto-enforce business rules to meet statutory KPIs without manual checks.
Seamless Integrations – No more duplicate data entry. Connect with payment systems, CRM, and finance tools to streamline operations

How much is wasted time costing your council?

Future-Proof Your Investment

Outdated systems aren’t just inefficient—they’re expensive.

Every year, councils spend thousands on maintenance, upgrades, and inefficiencies.

You need a system that evolves with you—no extra charges for standard updates, no tech debt, no surprises.

Regular Feature Enhancements – Stay ahead without spending more. Updates should be driven by user needs, not costly dev cycles.
Fully Customisable – Adapt workflows, pricing, and messaging—without IT delays.
Built for Growth – Expand services, add locations, introduce new revenue streams—effortlessly.
Web-Based and Cloud-Hosted – No expensive servers. No maintenance fees. No downtime.
All-Inclusive Pricing – No hidden fees. Standard upgrades and system updates should always be included.
Scalable Without Rebuilds – Grow your services without costly migrations, redevelopment, or system overhauls.

No outdated tech. No hidden costs. Just a system that grows with you.

Ready to Stop Losing Revenue?

Outdated systems are costing your council time and money—every single day.

See how a modern registrar and ceremonies booking system pays for itself. Click here.

5 Must-Have Features in a Registrars and Ceremonies Booking System (2025)

What do you need from a registrars and ceremonies booking system (2025)?

Nail bookings and your service runs smoothly. Get them wrong, and problems pile up.

In 2025, a smart system doesn’t just schedule—it streamlines every part of your service.

The right system slashes admin, boosts efficiency, and improves customer experience.

The wrong one?

More manual work. More frustration. Higher costs.

With rising demand and shrinking budgets, the right system isn’t a luxury—it’s a necessity.

Here are the five must-haves.

1: Features Powered by the Latest Tech

Outdated systems waste time with admin and workarounds.

You need a system that does the heavy lifting—automating processes, cutting admin, and giving staff total control.

Look For:

Automated Workflows
No more manual scheduling. Your system should calculate appointment lengths and optimise slots in real-time.

Built-in Compliance
Look for configurable rules that ensure statutory KPIs are met automatically—without manual intervention.

Effortless Booking
Users shouldn’t struggle. Smart rules, prompts, and pathway limiters should guide them to the right appointment—fast and frustration-free.

Flexible Overrides
Staff need instant control to adjust rules and limits—without delays or extra steps.

2: More Than Scheduling–Advanced Features Built In

Most systems just schedule. You need one that improves service, increases revenue, and drives smarter decisions.

Workforce and Diary Management

Disjointed systems cause delays. You need one that keeps everything in sync.

Look for:

Smart Staff Allocation – Auto-assign the right staff based on roles, skills, and availability—no clashes, no confusion.

Integrated Scheduling – Manage ceremonies, appointments, and registrar diaries in one place.

Real-Time Visibility – Track availability, training, and non-appointment time to prevent unnecessary gaps.

Automated Planning – Dynamically balance workloads so staff aren’t overwhelmed and slots aren’t wasted.

Integrated Revenue Tools

Revenue shouldn’t be an afterthought. Look for automated payments, dynamic pricing, and built-in e-commerce—no manual processing, just seamless transactions.

Full Communication Suite

Missed updates cause frustration. Customers shouldn’t be left guessing, and staff shouldn’t need to chase information.

Look for:

SMS and Email Notifications –Automatic confirmations, updates, and reminders.

Instant Updates – Amendments, payment links, and staff messages sent exactly when needed.

Internal MS Teams and Email Alerts – Keep teams aligned and response times sharp.

Best-in-Class Reporting

Decisions should be driven by data, not guesswork. You need real-time insights to optimise resources and track performance. Look for a system that lets you monitor trends, adjust capacity, and make informed choices.

3: A Frictionless User Experience

Clunky systems slow everything down.

You need one that makes booking effortless—getting users to the right appointment first time.

Look for:

Intelligent Booking Rules – Smart prompts, guided flows, and clear signposting should handle the details—so users don’t have to.

Fast, Flexible Ceremony Booking – Match private-sector speed, simplicity, and flexibility with a modern, user-friendly experience.

All-in-One Platform – Scheduling, payments, e-commerce, task management, reporting, and event planning should work together seamlessly.

Frictionless Customer Experience – Users should be able to book, pay, check availability, connect with staff, and manage extras—fast and hassle-free.

Optimised Staff Workflows –Automation should cut workloads, real-time visibility should keep everything on track, and an intuitive interface should make tasks faster and easier.

4: Flexible and Future-Proof

What worked two years ago won’t cut it today. Expectations rise, budgets shrink, and regulations shift.

Your booking system should evolve with you—not hold you back.

Look for:

Customisability – No rigid templates, no limitations—just a fully flexible system designed for modern registration services.

Scalability – A system that scales, adapts, and stays ahead.

Effortless Compliance – Regulatory updates shouldn’t require system overhauls.

Most systems capture data. Few adapt. Choose one that keeps up.

5: Community-Led

The best systems are built with councils—not for them.

Look for:

Continuous Innovation – No outdated tech. No general upgrade fees. Just constant improvements.

A Community-Driven Roadmap – Webinars, user groups, and meet-ups that shape development and set industry direction.

See a leading registrar and ceremonies booking system in action. Click here.

5 Things Your Council Should Look For In A HWRC Booking System

Introduction: HWRC Booking System

Nail HWRC bookings and residents stay on board. Get them wrong, and frustration takes over.

A smooth, efficient system doesn’t just improve site management—it transforms it.

The right system makes booking effortless for residents, cuts admin for staff, and saves councils money.

The wrong one?

More admin. More complaints. No real improvement.

With rising demand and tighter budgets, the right system isn’t a luxury—it’s a necessity.

Here are the five must-haves.

1: Powerful Features, Included As Standard

Most booking systems stop at scheduling. That’s not enough.

A system should do more than ‘just’ manage demand—it should simplify processes, cut admin, and give staff complete control.

What to look for:

Advanced Rule Management

You need precision. The right system enforces waste type, location, vehicle, and usage limits—without loopholes or manual fixes.

Intuitive Admin Tools

You need full oversight—validations, alerts, flagged vehicles, banned lists, and waste stream monitoring, all in one place. Anything less leaves gaps.

On-Site Enablers

Staff need instant access to booking details. They should be able to log arrivals, no-shows, and rejections in a tap. Update records, add notes, and find bookings in seconds. No bottlenecks. Just complete visibility.

Customisation That Works for You

You need flexibility, not rigid templates. Look for a system that lets you customise rules, alerts, workflows, slots, blocklists, and communications—site-by-site or network-wide.

HWRC Accounts

Look for a system that eliminates repeated data entry, simplifies permit and voucher management, and tracks usage automatically. Residents should be able to register multiple addresses and vehicles—or book as a guest when needed. Anything less adds friction.

Communication Tools

You need automated, multi-channel updates—reminders, closures, instructions—delivered exactly when needed to keep residents informed and engaged.

Actionable Reporting

Your system should do more than track bookings—it should drive smarter decisions. Get real-time insights to optimise resources, refine policies, and stay ahead of trends.

Integrations

Disconnected systems slow you down. Look for a solution that integrates with ANPR, permits, payments, and everything you need—without breaking the bank.

2: Real-World Impact

Look for a system that delivers real results. One that cuts costs, boosts efficiency, and improves resident satisfaction.

The best systems don’t just promise impact—they prove it. Here’s what councils achieve with the right solution:

1000% average return on investment

£450K average yearly saving

96% resident satisfaction

7% increase in recycling rate

If a system can’t prove its impact, it’s not the right system.

3: A Frictionless User Experience

Residents expect a simple journey—from finding and booking to updates, changes, and post-visit follow-ups.

Clunky systems frustrate users, drive down support, and pile admin on staff.

Look for:

Real-Time Calendars – No dropdown struggles. Just instant availability.

Instant Validation – Errors flagged immediately. No last-minute frustration.

Smart Signposting – No dead ends. No confusion. Just a clear path to the right service.

Accessibility – WCAG 2.2 AA compliant. Inclusive, effortless booking for everyone.

See why user experience makes or breaks HWRC bookings.

4: Flexible and Future-Proof

What worked two years ago won’t cut it today.

Demand is rising. Budgets are tight. Regulations keep shifting.

Your HWRC booking system should evolve with you—not hold you back.

Look for:

Scalability – A system that scales, adapts, and stays ahead.

Effortless Compliance – Regulatory updates shouldn’t require system overhauls.

Uncompromising Performance – Peak demand? No crashes. No slowdowns. Just seamless self-service.

Most systems capture data. Few adapt. Choose one that keeps up.

5: Community-Led

The best booking systems aren’t just built for councils—they’re built with them.

Look for:

Continuous Innovation – No outdated tech. No general upgrade fees. Just constant improvements.
A Community-Driven Roadmap – Webinars, user groups, and meet-ups that shape development and set industry direction.

What Does an Award-Nominated HWRC Booking System Look Like?

Click here to find out.

How bookinglab outperforms competing registrar and ceremony booking systems

Introduction: registrar and ceremony booking systems

Outdated booking systems are holding registration services back.

Rigid. Inefficient. Full of workarounds.

Instead of making processes easier, they’re creating friction.

Councils can’t afford inefficiency.

They need a modern system that adapts, automates, and works with them—not against them.

But which system actually delivers?

Here’s how our registrars and ceremony booking system leads where it matters most. 

1: The Most Technologically Advanced

Other systems rely on manual workarounds. Ours does the heavy lifting.

Here’s how our AI-powered scheduling engine transforms registration services:

Automated Workflows – Instantly calculates appointment lengths and optimises slots using real-time data. Essex County Council doubled appointment capacity with this.
Built-in Compliance – Configurable rules ensure statutory KPIs are met automatically—no manual oversight needed.
Effortless Booking – Smart rules, prompts, and pathway limiters guide users to the right appointment. No confusion, no wasted time.
Flexible Overrides – Authorised staff can adjust rules and limits when needed, balancing structure with flexibility.

2: The Most Feature-Rich

Most booking systems stop at scheduling. Ours goes further.

The most advanced statutory booking system—plus powerful built-in features, all included as standard.

Workforce and Diary Management

Other systems waste time. Ours makes every minute count.

Smart Staff Allocation – Auto-assigns bookings based on roles, skills, rotas, and locations.
Integrated Scheduling – Syncs ceremonies, appointments, and registrar diaries effortlessly.
Real-Time Visibility – Tracks availability, training, and non-appointment time to boost efficiency.
Automated Planning – Dynamically balances workloads, cutting manual scheduling.

Fewer gaps. More appointments. Less admin.

Integrated Revenue Tools

Other systems overlook revenue generation.

Ours makes it effortless.

E-commerce, dynamic pricing, upfront payments—built in, frictionless, and automatic.

Full Communication Suite

Other systems leave customers guessing and staff struggling to keep up.

Ours keeps everyone informed.

SMS and email reminders slash no-shows.

Automated updates deliver confirmations, amendments, staff messages, and payment links exactly when needed.

Instant internal alerts keep teams aligned and response times sharp.

Less admin, better coordination, and a smoother experience for everyone.

Best-In-Class Reporting

Actionable, real-time insights you won’t get from competing systems.

Optimise resources, track performance, and identify trends—all in one place.

3: The Best User Experience

Our statutory booking journey ensures a seamless, frustration-free experience.

Intelligent rules, guided flows, and clear signposting steer users to the right service—first time.

Our ceremony booking journey brings private-sector style, speed, and simplicity—an end-to-end experience built for modern expectations.

Both set the standard for design and usability.

Our platform goes beyond booking.

It integrates seamless scheduling, e-commerce, business intelligence, event diary management, registrar case handling, and more—all in one powerful system.

Customers can book, pay, check availability, connect with staff, and add extras—fast and hassle-free.

Staff get the same speed, simplicity, and ease.

Automation reduces workloads, real-time visibility keeps everything in check, and one central system means no jumping between platforms.

Why settle for a system that ‘just’ books appointments when you could have one that transforms your service?

4: The Most Adaptable

What worked two years ago won’t cut it today.

Expectations are rising. Budgets are tightening. Regulations keep shifting.

Keeping up isn’t enough. Your system should drive progress.

Most systems capture data but don’t evolve.

Ours adapts, scales, and stays ahead. Web-based and modular, it evolves without costly redevelopment.

Full Customisation. No rigid templates.

Adjust rules, alerts, workflows, slots, and comms—site by site or across your entire service.

Evolving statutory duties? New services? Changing expectations? A surge in demand?

No workarounds. No expensive rebuilds. Just a fast, flexible system built for modern registration services.

5. The Most Community-Focused

Your feedback drives every update, ensuring our system evolves to solve real-world challenges.

No clutter. No outdated tech. Continuous innovation at no extra cost.

More than a platform—we bring councils together. Webinars, user groups, meet-ups. Real collaboration, real impact.

As a flagship product, we invest heavily where it matters—development, community, and innovation.

Can any other provider say the same?

See It in Action

Want to see how it works? Click here to learn more.

How bookinglab outperforms competing HWRC booking systems

Introduction: HWRC Booking Systems

Booking a Household Waste Recycling Centre (HWRC) visit can be a hot topic. How residents schedule appointments influences their experience, satisfaction, and willingness to engage with the service. 

At the same time, councils are under pressure to cut costs, forcing HWRCs to rethink service models and find new efficiencies.

The right technology is key to meeting demands now—and in the future.

But which HWRC booking system delivers the best value?

Here’s how our award-nominated system outperforms the rest—on the five things that matter most to your council.

1: The Most Feature Rich

Rule Management

The most powerful rule suite—covering waste types, location-based restrictions, usage limits, vehicle types, and more. Fully configurable. Built to simplify complexity.

Admin Tools

Take complete control with validations, alerts, flagged vehicles, banned lists, and waste stream monitoring. No other system gives your staff this level of oversight.

On-Site Module

More visibility, no extra cost—our check-in app sets the standard. Staff get instant access to key booking details. Log arrivals, no-shows, or rejections in one tap. Add notes, update records, and find bookings in seconds. Fast, intuitive, and built for efficiency.

Customisation

No rigid templates. Just full flexibility. Customise rules, alerts, workflows, slots, blocklists, and communications—site by site or network-wide.

HWRC Accounts

Our MyAccount feature makes booking seamless—no repeated data entry, easy permit and voucher management, and smart usage tracking. Residents can register multiple addresses and vehicles, with guest checkout for flexibility. No other system makes it this simple.

Data Management and Reporting

A booking system should do more than schedule visits—it should drive smarter decisions. Our reporting delivers deep, actionable insights you won’t get from competing systems. Optimise resources, test policies, and track trends—all in one place.

Comms Tools

Automated notifications keep residents informed at every step—reminders, closures, instructions, and more. Modelled on private-sector best practices, this approach cuts costs and boosts engagement. No other platform offers this level of communication control.

DIY Waste

Our DIY Waste Module leads in compliance, tracking, and control. Set limits, cap visits, and give staff real-time monitoring tools. Get detailed insights, automate comms, and take upfront payments—all in one seamless system.

Integrations

The most connected platform on the market. ANPR, permits, payments—integrated faster and for less. Built on open APIs, no system connects better.

What could your HWRC service achieve with the right system?

2: The Most Performant

A HWRC booking system should do more than ‘just’ manage slots—it should drive real impact. But most systems stop at appointment scheduling. Ours goes further.

Built with councils, for councils, it’s designed to solve real challenges and deliver measurable value. With insights from 100+ HWRCs and over 20 million tip bookings, it’s powered by real-world data—not assumptions. That’s what makes the difference.

The results? They speak for themselves.

Councils using our system see real, measurable gains in efficiency, cost savings, and resident satisfaction. Take a look at these stats:

1000% average return on investment

£450K saved per year on average

96% resident satisfaction

7% increase in recycling rates

These results don’t happen by chance.

They take deep expertise, continuous innovation, and a technology foundation most competitors simply don’t have.

Why settle for a system that just books slots when you could have one that transforms your sites?

3: The Most User-Focussed

Our system sets the standard for user experience, with a 96% satisfaction rate.

Fast, intuitive, and built for modern expectations. No clunky dropdowns. No frustrating errors.

Real-time calendars, instant validation, and dynamic signposting make booking effortless.

Instant error detection keeps users on track. Designed with private-sector insights, it keeps the process smooth and frustration-free.

While other systems stay static, ours adapts and scales. High traffic? New regulations? Changing needs? No problem. Web-based and modular, it evolves without costly redevelopment.

Want to know more? Read this blog for a deep dive into how we’re redefining the user experience.

4: The Most Flexible and Scalable

Technology is reshaping waste management. What worked two years ago won’t cut it today.

Demand is rising, costs are tightening, and regulations keep shifting.

A booking system shouldn’t just keep up. It should drive progress.

Most solutions capture data but don’t evolve. Ours is different: scalable, adaptable, and always up to date. Whether you manage one site or an entire county, it expands effortlessly, integrates with key systems, and adapts to new policies without disruption. Compliance stays effortless with continuous updates—no scrambling for fixes. And when demand spikes, performance never falters. Our web-based system processes API requests efficiently, updating only what's needed. This cuts server load, speeds up data, and keeps performance sharp. No crashes. No slowdowns.

Competing systems might work today, but will they still perform in two years?

5: The Most Community-Focussed

We work hand in hand with our user community to shape every stage of development. Your input drives real improvements, ensuring our HWRC system adapts to real-world challenges.

Every update keeps you ahead. No clutter. No outdated software. Just a system that grows with you.

But this is more than software. We connect councils through webinars, user groups, and meet-ups—sharing insights, solving challenges, and shaping the future together.

As a flagship product, we invest heavily in development, community, and innovation. You get a system built to last, backed by a team that listens and delivers.

Can any other provider say the same?

The Smarter Choice

To see the system in action, click here.

Registrar and Ceremony Booking: Then vs. Now

A New Era For Registrar and Ceremony Booking Systems

In the early 2000s, legacy suppliers started digitising the registration booking process. But progress stalled. Systems remained static, unable to keep up with the changing needs of councils and residents.

For years, outdated booking systems held registration services back. Councils were stuck with rigid, one-size-fits-all software that lacked the modern tools needed to adapt.

Instead of making processes easier, these systems created inefficiencies. Staff had to work around clunky, outdated tools, increasing workloads rather than reducing them.

Progress slowed, and services suffered.

That’s changed.

We’ve partnered with some of the UK’s most forward-thinking registration services to redefine how the sector operates.

Legacy Constraints

Traditional systems weren’t built for today’s registration services.

Rigid, pre-set workflows make it difficult to adapt. Limited automation and disconnected systems create a clunky, outdated experience. Instead of supporting services, these systems force councils to work around them.

We took a different approach. Rather than retrofitting old technology, we built a system that works for modern registration teams—one that adapts, automates, and simplifies every step of the process.

The Smarter Way to Manage Registration Services

Rules-Based Automation

Our AI-powered scheduling engine transforms how registration teams work.

Here’s how:

Automated Workflows – The system calculates appointment lengths and optimises slot allocations based on customer data.
Built in compliance – Configurable business rules ensure statutory KPIs are met without manual intervention.
Easy Booking – Custom service rules and decision trees guide users to the correct appointments, hiding complexity behind the scenes.
Simple Self-Service – Guidance messaging and pathway limiters make booking easy for both customers and staff, minimising human error.
Flexible Overrides – Staff can adjust pathway limiters when needed, allowing for greater flexibility in certain cases.

Our system does the heavy lifting, freeing up your team to focus on delivering a better service.

Integrated Revenue Tools

Drive growth with e-commerce, dynamic pricing, and data-driven optimisation. Let customers book and pay for additional services upfront, making the process smoother while increasing revenue.

Tools You Actually Need

Tailor the system to fit your service model—not the other way around. Every council operates differently, and your technology should adapt to your needs, not force you into rigid processes.

Seamless Customer Experience

A modern, user-friendly platform built on private-sector best practices, making it easy to book, manage, and pay for registrar services and ceremonies.

Workforce Management

Making the most of staff time is key to running an efficient registration service. Our system automates rostering, ensuring the right staff are assigned to the right appointments.

Smart Staff Allocation – The system assigns bookings based on staff roles, skills, rotas, and locations, ensuring best-fit.
Integrated Scheduling – Fully integrated scheduling makes it easier to coordinate ceremonies, appointments, and registrar availability.
Real-Time Visibility – Track availability, training schedules, and non-appointment times to boost staff efficiency.
Automated Planning – Reduce manual scheduling with a system that dynamically adjusts to service demand.

Better rostering means fewer gaps, less admin, and a more efficient service.

Smarter Communication

Timely, automated updates reduce cancellations, cut no-shows, and improve the customer experience. Our system keeps both customers and staff informed at every stage.

Automated Notifications – Send SMS and email updates for confirmations, reminders, amendments, service updates, additional information, and payment links.
Internal Alerts – Keep staff in sync with automated MS Teams notifications and email updates, improving coordination and response times.

With modern communication tools, councils can streamline operations, reduce admin, and ensure a smoother experience for everyone.

Deliver powerful insights

Get real-time insights that drive better decisions. Live reporting and analytics track performance, identify trends, and help you adapt services based on feedback.

We’re Not Just Talking About Change—We’re Delivering It

Later this year, two of London’s leading registration services will launch a fully digital, end-to-end platform designed to set a new industry standard.

These councils are investing in a solution that sustains and grows revenue while improving the customer experience. The platform combines seamless booking, e-commerce, business intelligence, event diary management, and registrar case and task management in one integrated system.

Customers will be able to book, check availability, manage payments, connect with staff, and purchase ceremony add-ons with ease. A sleek, private-sector-inspired design ensures a smooth and intuitive experience.

For management, the system automates operations, reduces staff workload, and provides real-time insights to shape services, optimise demand, and boost revenue. Dynamic pricing models and advanced reporting give councils the tools to refine their offerings and increase financial sustainability.

This project isn’t just an upgrade—it’s a complete shift in how the registration services operate.

We’re proud to be leading this change and look forward to sharing how this platform transforms the sector.

A community-led webinar on this project is in the works—watch this space.

Built for All Registration Services—‘Big’ or ‘Small’

Innovation isn’t one-size-fits-all. Every council has different goals. Some focus on growing revenue. Others need to streamline statutory processes.

That’s why we built a modular platform that works for you. It delivers instant efficiencies and scales with your needs. Don’t need a ceremony planning portal? No problem. Don’t need workforce management tools? That’s fine too. Every feature is customisable, so you get exactly what works for your service—nothing more, nothing less.

More Than 'Just' Bookings

We’ll leave the final word to Janine Last, Head of Statutory and Regulated Services at Essex County Council, who summed it up perfectly:

“This platform is so much more than a booking system. It’s allowed us to completely transform our service.”

That’s exactly what we set out to achieve.

With smart automation, flexibility, and a customer-first approach, councils can finally move beyond legacy constraints.

To see the system in action, click here.