HWRC Community News - July 2024
Introduction:
In this section, we’ll share the latest news from the bookinglab HWRC community.
The goal here is to inform you of any product updates or community-led initiatives and help you connect with councils tackling common challenges.
The top five news stories from July include:
- Kent County Council's My Account feature for HWRC Bookings
- West Sussex County Council's new HWRC check-in app
- Our HWRC Resource Hub goes live
- We're hosting a community-led HWRC webinar on 05/09/24
- We announced our partnership with LARAC
Work begins on Kent County Council's My Account feature for HWRC Bookings.
As part of Kent's commitment to continuous service improvement, they gather user feedback through bi-annual consultation surveys. These surveys allow residents to rate their experiences and suggest ways to enhance the service.
Here's a snapshot of the latest survey data collected by Kent:
- 96% of respondents found it easy or extremely easy to use the booking system
- 96% of respondents were either satisfied or extremely satisfied with their booking experience
- 99% got a booking for an acceptable date/time
- 73% had used the booking system to book a slot for the same day.
- 96% of respondents were either satisfied or extremely satisfied with their visit to a HWRC
The survey data also revealed a strong demand from residents for MyAccount functionality. To address this, we're working with the Kent team to develop a HWRC registration workflow and MyAccount features that will enable:
- Residents to avoid re-entering their data for each booking
- Easier management of permits and vehicle vouchers
- More efficient handling of usage limits and address lookups
- Registration of multiple addresses/vehicles to manage waste disposal for dependents
- Improved visibility on waste origins
Residents who prefer not to create an account can still book by selecting the 'continue as a guest' feature.
As new functionalities are developed, we'll share more updates on this project, so keep your eyes peeled!
West Sussex County Council has rolled out a new on-site check-in app:
West Sussex County Council (WSCC) is the latest council to implement an updated version of our on-site check-in app.
This new rollout allows site staff to assign an 'observe' flag to a booking and include a reason for this designation. Additionally, within the notes section of the check-in app, staff now have access to a list of standardised policies that can be associated with a specific booking.
These policies are saved under an admin booking question, allowing for straightforward and standardised reporting.
To see the check-in app in action, click here.
Our HWRC Resource Hub goes live:
In response to a surge in requests for business case documents, we've developed a centralised hub where you can find:
- Case studies and blogs
- Consultation reports
- Data on usage, satisfaction, tonnages, financials, and more
These resources are designed to assist local authorities in preparing business cases to evaluate the impacts of implementing HWRC Booking Systems.
We will update this page regularly, so subscribe to our mailing list to receive the latest resources.
Check it out here.
We're hosting a community-led webinar:
On September 5th, we'll be joined by recycling and waste management professionals from over 70 HWRCs for a community-led discussion on the financial impacts of HWRC Booking Systems.
We'll have guest speakers from various local authorities, including Wayne Howick and Gareth Rollings (West Sussex County Council).
We'll be sharing more information on the webinar in the coming weeks.
To reserve your place and get the latest updates, click here.
Our partnership with LARAC:
We're thrilled to announce that we're partnering with LARAC.
The Local Authority Recycling Advisory Committee is the leading voice for local authorities on recycling, waste, and resource management.
As a leading technology supplier to the recycling and waste management sector, we are passionate about supporting LARAC's mission to advance the industry, facilitate knowledge-sharing, and promote good practices within local authorities.
So, keep your eyes peeled for some exciting bookinglab and LARAC collaborations.