Product Launch Announcement: Registrars Booking System

We're excited to introduce our latest innovation — the GovBook | Registrars and Ceremonies Booking Service.

We've collaborated with some of the largest and most progressive registrars teams in the UK to create an innovative, all-in-one Registrars and Ceremonies Management Solution that is proven to:

• Increase operational efficiency
• Reduce costs, and
• Improve the user experience

It does this by:

• Streamlining and automating admin processes ​
• Autonomously managing service complexity and increasing first-time resolution rates​
• Enhancing data collection and reporting
• Improving service access and so much more

While the system delivers a best-in-class experience for both staff and customers — for the purposes of this blog, we'll focus on the industry-leading administrative features that have helped our community transform their Registrar service.

However, if you'd like to learn more about the benefits this system delivers for customers, click here.

Now, without further ado — let's dive into how the system can help you increase service efficiency.

You can manage all of your workflows in one place.

We've integrated multiple workflows to allow you to effortlessly manage bookings, registration diaries, rotas, resourcing, venues, tasks, payments, comms, reporting and certificates in one centralised admin portal.

You'll benefit from best-in-class GRO (and council) rule management.

With easy-to-configure rules, workflows, and pathway limiters that comply with GRO (or council) guidance, you can manage service complexity autonomously.

You can automate workforce management and optimise appointment allocations.

Easily create staff profiles with roles, skills, rotas, and locations covered. Then, the system will autonomously allocate your bookings to save time, improve visibility, and ensure optimal allocations.

You can simplify service management with criteria-based workflows.

Intelligent, rule-based workflows guide your team to ensure the correct service is selected, helping to reduce confusion and increase first-time resolution rates.

With multi-channel orchestration, you can ensure easy, consistent experiences.

Your call centre team can book callers via an intuitive back-end workflow that includes various guidance messages, rule-based workflows, override permissions and more.

You'll benefit from an in-depth reporting suite.

With real-time dashboards, you can better understand your service and stay informed with automated updates. You'll get details on financials, GRO MI, bookings by service, staff/venue utilisation, and more.

You can simplify diary and task management.

With drag-and-drop diaries and multiple calendar views, you can easily share information in real time to avoid back-and-forth availability chasing. You can also record, allocate and mark off associated tasks to improve visibility and accountability.  

You can take complete control of your service.

Your team can control and manage your service in real time with multi-level access permissions, override capability, audit trails, and the ability to easily edit service details and diaries.

You can manage everything in one place.

With document uploads, inventory tools, venue management functionality and multiple payment options, you can manage every aspect of your registrar service in one place.

You can leverage dynamic functionality to manage your service autonomously.

Appointment durations are calculated based on the parameters selected. You can also apply different service prices based on the time of year or venue type. This means the system handles all of the complexity, and your staff have more time to focus on delivering excellent customer experiences.

You'll be able to streamline visitor management and take the pressure off your team.

Allow staff to check in visitors, provide feedback, and view operational information via a mobile/tablet app. Or enable users to check themselves in via an intuitive kiosk app.

Learn more:

This was just a super quick introduction to how our new Registrars and Ceremonies Booking System is transforming the way council registrar teams operate.

If you'd like to learn about the full feature suite or see the system in action, click here.

Product Launch Announcement: Registrars Booking Service

We're excited to introduce our latest innovation — the GovBook | Registrars and Ceremonies Booking Service.

We've collaborated with some of the largest and most progressive registrars teams in the UK to create an innovative, all-in-one Registrars and Ceremonies Management Solution that is proven to:

• Increase operational efficiency
• Reduce costs, and
• Improve the customer experience

It does this by:

• Streamlining and automating admin processes ​
• Autonomously managing service complexity and increasing first-time resolution rates​
• Enhancing data collection and reporting
• Improving service access and so much more

While the system delivers a best-in-class experience for both staff and customers — for the purposes of this blog, we'll focus on the customer-centric features that have helped our community transform how citizens access Registrar services.

However, if you'd like to learn more about the internal benefits this system delivers, click here.

Now, without further ado — let's dive into how the system can help you deliver a best-in-class customer experience.

You can deliver quick and easy self-service. 24 hours a day.

With intelligent rule-based workflows, custom guidance messaging, automated comms, multi-service bookings, and MyAccount functionality, you can deliver a (simple) end-to-end experience and reduce failure demand.

You can create two-way communication channels.

You can send custom notifications for trigger events like confirmations, reminders, amendments, document updates, and payment links. You can also provide in-journey guidance with signposting and terms and conditions, and users can give feedback through built-in follow-up surveys.

Your service will be accessible, secure, and reliable.

Your Registrars and Ceremonies booking system will comply with WCAG 2.2 AA, ISO 27001 and Cyber Essentials Plus. It will also have a guaranteed uptime of 99.95% or higher.

Your system will adhere to GDS design standards.

Your Registrars and Ceremonies Booking System will be built on the GDS Design Principles — so you can rest assured that users will benefit from a well-designed, fully accessible experience from start to finish. 

You can deliver a consistent experience no matter the channel.

Your call centre team can book callers via an intuitive back-end workflow that includes guidance messaging, rule-based workflows, override permissions and more. This allows you to deliver a consistently good customer experience across multiple channels.

You'll benefit from unrivalled connectivity.

Connect our booking system with your existing payment gateways, digital platforms, communications providers, calendar tools, inventory management systems and more to hide complexity and deliver a seamless front-end experience.

You can streamline the onsite check-in process.

To reduce wait times and streamline the arrival process, you can enable customers to check in via a mobile/tablet app or a kiosk screen.

Learn more:

This was just a super quick introduction to how our new Registrars and Ceremonies Booking System is transforming the way customers access council registrar services.

If you'd like to learn about the full feature suite or see the system in action, click here.